Hybrid Electronics Field Service Engineer bei Daimler Truck North America

Inside the Role

Electronics Service Engineers communicate with DTNA field representatives, addressing new Electronic, Hardware and Software Field Service Product Reports (FSPRs). The service engineers job is to “rate” the failure mode of the newly reported problem to understand its significance to customers and do further research to fully understand whether the failure mode is systemic. This may involve further discussions and review of data with Field staff, Warranty, Corporate Quality, CSG, and Aftermarket Parts staff. If the reported problem is “non-systemic, the service engineer works with field staff to ensure the issue is resolved for the customer. If the reported problem is systemic, a FRACAS will be written to assign an internal corrective action. The service engineer then becomes a member of the FRACAS team. When the problem reaches production Containment AND Long-term Corrective Action stages, the Service Engineer then determines whether field communication, beyond the production “clean dates” are necessary. Whether customers should be given further instruction to campaign trucks in the suspect population, or whether additional information should be communicated for the problem symptom via Technical Service Bulletin. If either is appropriate, the planned communication is initiated and the service engineer tracks the issue until publication.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

Learn the role of the service engineer, tasks, and deliverables

• Rate incoming problem significance in terms of Severity, Likelihood, and Detection
• Measure and analyze the failure rate of reported problems via warranty analysis, CSG data lake reporting of faults, aftermarket part usage, or further communication with field staff and engineering.
• Resolve "one-off" field reports with appropriate subject matter experts and field staff
• Load new systemic product issues into FRACAS
• Perform as a team member on FRACAS resolution, confirming adequacy of production containment, root cause analysis, and Long-term Corrective actions

Initiate field communication as appropriate

• Service Solutions (web-based technician guide)
• Technical Service Bulletins
• Field Service Campaigns
• Customer Advisory Letters

Problem evaluation and resolution

• Lead discussions with cross-functional teams to review field reports and coordinate resolution strategies.
• Drive decision-making by evaluating problem severity and recommending appropriate actions.
• Provide in-depth insights through data analysis and collaboration with field staff, warranty, and engineering teams.
• Guide the development of solutions for systemic issues, participating actively in FRACAS teams.
• Offer direction on field communications, ensuring customers receive clear and timely updates.

Knowledge You Should Bring 

• Bachelor’s degree in electrical engineering or mechanical engineering.
• 5-7 years of relevant experience OR 8 years of relevant experience in lieu of degree.
• Familiarity with electronics, both hardware, software, and parameters from an engineering design, test, manufacturing or quality perspective.

Exceptional Candidates Might Have 

• Experience in requesting / using warranty rate charts, familiarity with fault codes. Familiarity with fault codes, diagnostics, troubleshooting, fault code rate analysis.

#LI-TN1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

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