Hybrid Spanish/English (Bilingual) Full-Time Teller bei Kelly Community Federal Credit Union

Full-Time fluent Spanish/English Bilingual Teller

Join our team where you'll be at the forefront of delivering exceptional customer service while promoting our financial products and services. In this dynamic role, you'll handle daily banking transactions—such as deposits, withdrawals, and transfers—ensuring accuracy and compliance with all banking regulations.

We’re looking for individuals with strong communication skills in Spanish and English, has a knack for building relationships, as you'll engage with customers to identify their needs and recommend banking solutions. Your persuasive skills will help drive sales and enhance customer satisfaction, making a positive impact on our members and the community.

Full-Time Spanish/English Bilingual Teller Compensation & Benefits

 Pay:  Starting at $15/hour; Paid Bi-weekly

Teller Position Classification:  Non-Exempt, hourly pay.

Education High school graduate or GED

Experience Up to six months of cash handling, retail cashier, or retail sales and customer service experience.

 Other required qualifications:

• Spanish/English proficiency with verbal and written communication
• Excellent listening ability and verbal and written communication 
• Professional appearance and a genuine and self-starter attitude 
• Passion for providing outstanding service to our members
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• Ability to multitask in a fast-paced environment

Teller Responsibilities  

• Member Experience Greets visitors, identifies financial needs, and offers personalized solutions. Guides members to specialists and ensures a smooth experience. Builds relationships through excellent service, product bundling, and loyalty incentives. Assists with account issues and recommends relevant services, while promoting online banking and mobile apps for added convenience.
• Opportunity Selling Actively listens to members’ needs and cross-sells relevant products like checking accounts, credit cards, loans, and investments. Exceeds sales goals by identifying upselling and cross-selling opportunities during routine transactions. Educates members on account benefits, loan options, and refinancing opportunities. Promotes loan benefits, participates in campaigns, and drives branch growth through referrals and special promotions.
• Quality Work and Minimize Errors Verifies transactions, ensures compliance, and identifies sales opportunities in every interaction. Assists with account maintenance and discrepancies while recommending relevant services. Accurately processes transactions, balances accounts, reports discrepancies, and tracks sales performance to drive growth.

Teller/Branch Services must have ability and desire to: 

1. Identify and generate cross-sells and referrals.
2. Ensure check loss for the year is minimized by following credit union guidelines and using good judgement and analysis of negotiable instruments.
3. Maintain balancing accuracy.

Mission for Teller: Refer and cross sell to achieve branch’s membership to at least 3,810 members, $54,718,781.00 loans and $69,331,256.00 deposits  while achieving net income of $2,734,384.00 by 12/31/25.

 Benefits eligible on the 1st of the month following initial 30 days of employment with the credit union 

• Retirement - 401k with employer match up to 5% after 90 days as a payroll employee
• Medical
• Dental 
• Vision
• Disability Plans
• Voluntary Life Insurance   
• Basic Life/AD&D paid by employer
• Supplemental Insurance options like accidental and critical care with cancer coverage.
• Paid Leaves: Vacation, Sick, Bereavement, Jury Duty, Volunteer, Paid Holidays (11 annually)

Scheduled Hours: Full-Time availability from 8 AM to 6:00 PM Monday - Friday, 

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position. 

1. Initial Screening (within 3 business days of application)
2. Skills Testing (based on applicants scheduling of skills testing. No more than 5 days)
3. Telephone Screening (within 3 business days of passed skills testing) 
4. Personality Profile Assessment (within 3 business days of passed interview)
5. 1^st Interview (Approximately 3-5 business days or dependent on the number of applicants; please refer to job posting for any scheduled dates)
6. Follow-up interview (within 5 business days of profile assessment. Dependent on position; *not required in all processes)

Typical time to hire if the candidate passes all processes: 21 days to hire