Hybrid Blackjack Dealer - Supervisor bei We-Ko-Pa Casino Resort

ENTERPRISE:                     We-Ko-Pa Casino Resort               

JOB TITLE:                          WCR Blackjack Dealer/Supervisor

DEPARTMENT NAME:      WCR Table Games

REPORTS TO:                      WCR Table Games Shift Manager

POSITION STATUS:       Regular Full-Time, FLSA NON-EXEMPT

HOURS PER WEEK:       40

JOB DESCRIPTION: 

When acting in a supervisory role, this position performs direct supervision of daily operations in Table Games on a predetermined shift. This position ensures that table games are in regulatory compliance with the Tribal Gaming Office, State Gaming Authority, and Internal Controls. When filling the position of blackjack dealer, they are responsible for providing a memorable experience for guests while protecting the assets and following the SOPs of the Table Games and the Casino while demonstrating the We-Ko-Pa Way at all times.

ESSENTIAL DUTIES:

Essential Duties may include tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by the position in this class.

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way
  1. Smile and Greet
  2. Name and Meet
  3. Thank you and Goodbye
• Responsible for prompt, courteous, and accurate dealing of assigned games in accordance with the SOPs of Table Games and the Casino.
• Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.
• Observes games for possible irregularities with guest/dealer conduct. 
• Ensures Blackjack SOPs are being adhered to by all team members. 
• Responsible for opening/closing games and tracking dealer rotations. 
• Informs the Manager of any deviation from standard dealing procedures. 
• Must have in-depth knowledge (acquired within three months) and thorough understanding of Table Games (all games offered), Policies and Procedures, government regulations relevant to their responsibilities, such as the following:
• Arizona State Gaming Compact Appendices F (2) and H
• U.S. Treasury Bank Secrecy Act (with regard to title 31 and suspicious activity reports pertaining to casino activity)
• Ensures the integrity of all games. 
• Directly supervises multiple dealers
• Must possess knowledge of basic math for counting the sum of cards, chips, and currency dealt to and received from each guest. 
• Have thorough knowledge of the basic strategy of blackjack. With some understanding of card-counting.  
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness and is available to be scheduled for all shifts and all days. Must be available to work during special events and holidays. 
• Must be 21 or older.
• Other duties as assigned.
• Performs other related duties as required.  
• Must be able to lift in excess of 50 pounds and push or pull 100.
• Must be able to obtain and maintain State/Tribal License (including extensive background check).
• Must pass pre-employment drug test.

MINIMUM QUALIFICATIONS:

Minimum of a High School Diploma or G.E.D

3 years of dealing experience preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.