Hybrid Senior Endpoint Engineer bei Guitar Center

Important: This role will be onsite out of our Westlake Village, CA corporate offices on a hybrid basis (2 days per week).  

About the Role: 

Guitar Center is seeking a Senior Endpoint Engineer to lead the design, implementation, and optimization of our enterprise endpoint and workstation management systems. You will play a key role in ensuring a secure, scalable, and seamless computing experience across our corporate offices, retail locations, and remote workforce. This role will drive initiatives around endpoint security, automation, compliance, configuration management, and end-user experience across Windows, macOS, and mobile platforms. A significant focus will be on supporting retail store technology (POS, networking, in-store applications, and peripherals), with an emphasis on uptime and smooth customer-facing operations. 

Responsibilities: 

• Serve as technical lead for endpoint platforms, including Microsoft Intune, Mosyle MDM, and Tanium. 

• Design and maintain scalable OS deployment workflows (Autopilot, Mosyle, Jamf Pro). 

• Automate provisioning, updates, and compliance using PowerShell, Bash, or Python. 

• Implement endpoint protection (EDR, AV, DLP, vulnerability remediation) with Tanium. 

• Monitor and optimize performance with tools such as Tanium, Endpoint Analytics, and Nexthink. 

• Ensure compliance with PCI-DSS and other regulatory frameworks. 

• Partner with EIS, Help Desk, and Store Technology teams to deliver seamless endpoint support. 

• Provide Tier 3 SME support for major incidents; mentor support teams. 

• Oversee full lifecycle management of endpoint hardware/software. 

• Automate OS and application patching with minimal user disruption. 

• Maintain documentation, SOPs, and onboarding guides for endpoint operations. 

• Stay current on AI-driven endpoint technologies to drive secure efficiencies. 

• Train IT teams and end-users on endpoint best practices. 

• Provide Tier 2/3 support for store technologies (POS, payment devices, kiosks, scanners, printers, etc.). 

• Support retail applications, including ERP integrations, inventory management, and scheduling tools.