Hybrid Program Administrator bei Denver Public Library

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by principles that empower both our staff and the public. When you work with us, you'll experience:

• A Truly Welcoming Environment: We champion accessibility and dignity for all, creating safe spaces where every individual, including you, can thrive and be themselves. We believe in the power of belonging.

• A Culture of Curiosity & Innovation: We encourage continuous learning, exploration, and forward-thinking. Here, you'll have the space to grow, experiment, and contribute to new ideas that shape our future.

• Deep Community Connection: We are active neighbors, fostering genuine relationships and bringing people together. Your work will directly strengthen our community by facilitating shared information, ideas, and experiences.

• Commitment to Equity: We are actively working to change inequitable practices and provide opportunities for every person to succeed. We invite you to be part of a team that's committed to fostering a truly just and inclusive environment.

• Accountable Stewardship: We lead with integrity, responsibility, and transparency, ensuring our resources are used wisely. You'll contribute to an organization that protects privacy and preserves Denver's rich history for future generations.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. The targeting hiring range for this position is $. We also offer generous benefits for full-time employees which include but is not limited to:  

• Four (4) Medical Plans, Dental, Vision Insurance  

• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan  

• PTO (over 3 weeks in your first year) and 12 paid holidays

• CARE Bank, Family Leave Benefits  

• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program, Four Wellness Days Per Year  

• Learning and Development Opportunities; Courses and Career Development Resources  

• EcoPass (unlimited free RTD bus/train rides) 

• For more information please visit our website.

Denver Public Library operates across multiple branches, and to meet evolving operational needs, employees may be assigned to work at different locations. This flexibility helps us best serve our customers and optimize our resources.

About Our Team

The Inclusion, Diversity, Equity, and Accessibility (IDEA) Subdivision at DPL serves as a strategic consulting and organizational change team dedicated to embedding inclusion, equity, diversity, and accessibility into all aspects of DPL’s internal operations and external services. With a focus on empowering staff, aligning policies and practices with equity principles, and fostering a culture of inclusion and belonging, the subdivision seeks to address systemic inequities and operationalize equity across DPL’s work. The team provides tailored support while ensuring equity is a shared responsibility across the organization.

Our team office is located at the Central Library in downtown Denver; however, the location is hybrid in nature, with requirements of working in person in the office, at a branch location, or from home. We invite you to visit the link and learn more about us.

About Our Position

 The Denver Public Library (DPL) is hiring a Language Access Administrator to direct the implementation of a systemwide Language Access Program (LAP) that ensures all individuals, regardless of English proficiency, disability, or communication method, can meaningfully access DPL’s programs, services, and communications. This position is responsible for maintaining and administering the program, ensuring compliance with Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) Titles II & III, and aligning DPL’s multilingual services with community needs and organizational goals.

As a program administrator, this role recommends, develops, and modifies policies, procedures, and tools that guide interpretation, translation, alternative communication access,  and multilingual engagement efforts across the library system. The administrator also monitors utilization and compliance, supports internal departments and city partnerships, and ensures that language access and broader accessibility planning reflects DPL’s commitment to accessibility, inclusion, and equitable service delivery. 

This position will report to the External Accessibility Manager. 

What You Would Do

Key responsibilities include but are not limited to the following:

• Lead and coordinate the implementation of the Language Access Program (LAP), including the development of systemwide goals, procedures, standards, and performance indicators.

• Recommend, develop, and modify language and communication access policies, translation and interpretation guidelines, and procedures based on stakeholder feedback and evolving community needs.

• Conduct comprehensive program audits and needs assessments to evaluate the effectiveness, utilization, and impact of language access and accessibility efforts.

• Analyze data to identify trends, gaps, and opportunities for improvement, and prepare detailed reports and recommendations for leadership.

• Ensure compliance with Title VI of the Civil Rights Act, as well as applicable local, state, and federal laws, organizational objectives, and equity-related regulations.

• Monitor legislative and regulatory changes affecting language access and accessibility, advise internal stakeholders of necessary updates, and ensure program alignment with legal standards.

• Collaborate with cross-functional teams—including Programming, IT, Facilities, and Books & Borrowing—to embed accessibility, language access and communication accommodation practices into core library services.

• Provide technical and programmatic support to internal departments, including guidance on integrating multilingual services and communication access into customer service, outreach, and communications.

• Liaise with external partners, including City agencies, contractors, and community organizations, to share best practices and manage vendor relationships.

• Oversee and manage language access contracts and procurement processes to ensure quality, compliance, and cost-effective service delivery.

• Support grant-related initiatives, presentations, and language access planning through data tracking, content development, and strategic input.

What You Would Bring

Our ideal candidate is a strategic, community-minded leader with a passion for language and communication justice and inclusive public service.

• Experience leading or administering programs that serve multi-lingual and disability diverse communities.

• Knowledge of accessibility and language access laws, best practices in translation/interpretation, and culturally responsive service delivery.

• Strong project management, policy development, and data analysis skills.

• Excellent communication, collaboration, and relationship-building abilities.

• A strong communicator who can translate complex accessibility and equity concepts into practical steps, facilitating workshops and engaging constituents.

• An adaptive problem solver who navigates resistance with nuance and develops solutions that foster systemic change and inclusion.

• A lifelong learner who is reflective, open to feedback, and committed to evolving IDEA practices based on new insights, community needs, and policy shifts.

Minimum Qualifications:

• Bachelors' degree in Public Administration, Management, Sociology, Psychology, Political Science, Organizational Development/Leadership, IDEA Management, Educational Leadership, or relevant area of expertise

• Three (3) years of professional/technical experience organizing the administrative aspects of a program(s).

Substitutions:

• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education such as technical training may also be substituted for the minimum experience requirement.

Preferred Qualifications:

• Experience managing language access or equity-related programs in a public or nonprofit setting or organizations receiving federal funding.

• Previous work experience with extensive public contact serving diverse customers; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job described above.

• Demonstrated knowledge and understanding of best practices in organizational inclusion, diversity, equity, and accessibility, particularly through a racial equity, social impact, and intersectional disability lens.

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply. Your excitement for this work matters just as much as your resume.

Work Environment

Our locations are situated in public spaces, and our work areas are shared and collaborative. This dynamic environment involves frequent interaction with a diverse range of customers and team members, requiring a high degree of flexibility, adaptability, and responsiveness. Team members must be able to manage multiple types of requests, each demanding varying levels of attention, focus, and care. At times, the work can be fast-paced and emotionally demanding, requiring strong emotional regulation and de-escalation skills. Throughout, maintaining a high standard of customer service and professionalism is essential.

Additional Job Information

• Offer of employment contingent upon successful completion of criminal history and employment verification  

• All Denver Public Library employees must apply through their internal profile.

Application

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for.  This information will be used to help determine compensation for the position. Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date.

At Denver Public Library, we are committed to advancing equity, inclusion, diversity, and accessibility in everything we do.

We are committed to building a diverse and inclusive team that reflects the vibrant community we serve. Join us in building a team that reflects the rich tapestry of our communities. We are dedicated to creating a workplace where everyone has the opportunity to learn, grow, and succeed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Everything Else

Job Profile

LA1716 Program Administrator

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$58,656.00 - $77,719.00

Target Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

For information about right to work, click here for English or here for Spanish.

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