Hybrid OTP Receptionist/HIM Coordinator bei HEARTVIEW FOUNDATION

Description

Position Overview:

Heartview Foundation is seeking a dedicated professional to serve in a dual role as OTP Receptionist and Health Information Management (HIM) Coordinator. This position provides essential front-line support for our Opioid Treatment Program (OTP) during weekday mornings, while also overseeing critical health information management functions to ensure the accuracy, security, and efficiency of patient records.

Schedule: Full-Time, 40 hours per week

• OTP Reception (12 - 18 hours/week, approximately): Weekday mornings, 5:30 a.m. – 10:30 a.m. (approx.), Weekend mornings, 6:30 a.m. – 9:30 a.m. (approx.)
  • Every 2 weeks, rotating schedule. Week 1: work Monday & Tuesday, off Wednesday–Friday, and work Saturday & Sunday. Week 2: off Monday & Tuesday, work Wednesday–Friday, and off the weekend. Repeat.
• HIM Coordinator (22 - 28 hours/week, approximately): Remaining hours during the week to fulfill a full 40-hour work week. Decided upon by the supervisor and employee based on departmental needs.

Key Responsibilities

OTP Reception (Morning Role):

• Serve as the first point of contact for patients, family members, and visitors—both in person and over the phone.
• Complete patient registration, check-ins, and appointment reminders.
• Process payments, maintain petty cash when scheduled, and update client demographics.
• Support insurance verification, medical record processing, and communication with admissions/clinical staff.
• Maintain a professional and welcoming reception area, including light cleaning as needed.

HIM Coordinator (Daytime Role):

• Maintain and update the electronic medical record system, ensuring accuracy and compliance.
• Track completion of clinical documentation, notifying staff of deficiencies.
• Manage scanning, auditing, and secure destruction of paper records.
• Oversee the release of information processes, ensuring accuracy and compliance with procedures.
• Process receipt of outside medical records and update patient files accordingly.

Requirements

Qualifications

• High school diploma, GED, or equivalent required.
• Experience in reception, medical records, or health information management preferred.
• Knowledge of office software (Microsoft 365, Adobe, electronic health record systems) and strong keyboarding/data entry skills preferred.
• Excellent verbal and written communication skills with a professional, welcoming demeanor.

Why Work With Us? At Heartview Foundation, we take pride in supporting not only our patients but also our team. We offer a comprehensive benefits package, including:

• Generous Paid Time Off (PTO) for work-life balance.
• 401(k) with employer match to support your financial goals.
• 100% employer-paid health, dental, and vision insurance coverage for employees.
• 75% employer-paid health, dental, and vision insurance coverage for dependent(s).
• Paid holidays to recharge with loved ones.
• Access to a confidential Employee Assistance Program (EAP).

Additional Requirements: Qualified candidates must pass a background check and adhere to our drug-free workplace policy, which includes pre-employment drug and alcohol screening.
 

Apply today to embark on a fulfilling career at Heartview Foundation!