Hybrid Provider Support Specialist bei Brio Medical
Brio Medical · Greenville, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Greenville
Description
Position Overview: Works with the Coordinator, Provider Support Team and team to support providers through telephone encounters (TE’s) and documents while ensuring consistency with patient care across Brio.
Essential Functions:
- Takes ownership of ensuring the “Brio Way” is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment within the clinical areas.
- Helps carry out team short term and long-term goals for the Clinical Support Team.
- Will work alongside the clinical support team and providers to increase efficiency and consistency in patient communication and care.
- Provide communication with providers regarding patterns that are seen within TE’s/documents that could be changed to improve patient experience and decrease workload for provider and PST team members.
- Will work through TE’s/prior authorizations and documents efficiently in order to answer a high number of questions and concerns daily, while maintaining the Brio Way.
- Provides over the top customer service to patients and team members while following Brio protocols.
- Call patients to communicate results or provider delegated information in a timely manner, as well as handling medication refill requests following the medication refill protocol.
- Thoroughly review charts for information needed for patient communication.
- Work through patient documents and respond appropriately
- Perform additional tasks as assigned by manager.
Requirements
Qualifications:
- High School degree or equivalent
- MA, CMA/RMA, LPN (Licensure not required but acknowledged)
- Medical office experience preferred but not required
- Excellent interpersonal and communication (oral and written) skills
- Comfortable with computer skills and excellent typing
- Must be comfortable practicing candor and giving feedback to team members and providers when appropriate.
Work environment and Physical Demands:
Requires sitting, standing, and walking associated with normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.
Jetzt bewerben