Hybrid Rahr-West Art Museum Visitor Service Clerk-Part-time bei City of Manitowoc, WI

About the Department

This position is responsible for supervision of the museum from a safety and security perspective, but also has extensive public contact. This position opens and closes the galleries to the public on a daily basis, patrols the galleries, mansion and classroom spaces during open hours to deter theft, vandalism and monitor public safety. This position is also the main museum contact person on the weekends. This person greets and directs visitors throughout the museum; tabulates the number of visitors who enter; answers the telephone offering information about the museum and programs; registers visitors for special events; monitors building usage by other organizations, and assists when possible with booking events on weekends, thus supplementing duties of the weekday staff.  This position is also responsible for monitoring climate controls and recording temperature changes in the galleries and mansion. This person has a key to the building and an alarm access number for opening and closing the building. This position performs other duties as required. The Visitor Service Clerk position works under the general direction of the Rahr-West Art Museum Executive Director.

The hours for the position are Sat.-Sun. (10:45 a.m. – 4:15 p.m.) every other weekend, occasional weekdays/evenings.  

(Total guaranteed is 11 hours every other week)

Position Duties

• Opens and closes the building.
• Is responsible for setting alarms, turning on/off lights, checking for object location and damage to a collection object.
• Patrols the exhibit areas, the mansion and classroom spaces during open hours for safety and prevention of vandalism or theft, enforcing museum policy for patron behavior.
• Greets and monitors visitor traffic, records attendance, and assists organizations who rent the facility.
• Assists visitors and telephone respondents with questions and information.
• Assists visitors with purchases.
• Handles problem or disruptive behavior in appropriate manner.
• Registers participants for special events, classes, programs and tours.
• Performs first response safety if necessary and contacts emergency personnel.
• Completes any necessary incident reports.
• Check for potential safety hazards while circulating the building.
• Checks for potential maintenance problems while circulating the building.
• Turns in a check sheet recording temperature and humidity, as well as a checklist of tasks for open/closing.
• Performs light maintenance during weekends as necessary.
• Reports to the reception desk staff or next security guard to continue information flow.

Minimum Qualifications

Experience: 2-4 years’ experience in security is preferred. Some prior experience in a museum or collecting institution is preferred.

Certifications/Licenses: CPR Certification desired. 

Other Requirements: Must be at least 17 years old. Ability to communicate in both oral and written form for a variety of audiences, including with the general public is required. Ability to work with a flexible schedule that sometimes includes weekday and evening assignments.

Other Qualifications

This position must possess basic competency with Microsoft Office applications; the ability to follow security procedures and be able to enforce museum policies; must remain alert and be observant of public behavior; and the ability to prioritize and work independently with minimal supervision.