Hybrid Case Manager I - Mental Health bei City of Norfolk, VA

About the Department

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself.  Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.   

The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas. 
The NCSB is seeking a Case Manager I who provides activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs. Will also complete clinical documentation in accordance with, agency guidelines.

Position Duties

 Essential functions include but are not limited to:

• Completes a face-to-face assessment to determine functional limitations, eligibility. for service, progress and need areas-at least once every 90-days. Face-to-face contact occurs through home visits as often as possible but may also occur-in-the office, or in another community setting: Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family, or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
• Links to services, resources, and supports specified in the ISP. Examples include linking to- entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.  
• Assists the individual directly with obtaining needed resources. Assistance also includes advocating for the-consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric, hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
• Makes contact with family or significant others to promote implementation of ISP and community stability.
• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Provides practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Performs crisis intervention to resolve critical situations.
• Maintains chart documentation that follows agency guidelines and state regulations. Ensures that documentation substantiates billing by completing documentation and submitting filing according to program standards. Completes an accurate record of direct and consumer related service provided daily.

Minimum Qualifications

Bachelor's degree in a human services field, or equivalent combination of training and experience.

No experience required.

Other Qualifications

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.

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