Hybrid Manager II - Contract Operations (Paratransit) bei City of Detroit, MI

About the Department

The City of Detroit's Department of Transportation (DDOT) is currently seeking a Manager II - Contract Operations (Paratransit) for the DDOT Vehicle Operation division. 

Under general supervision, the Manager II of Contract Operations (Paratransit) is responsible for managing, developing, organizing, and monitoring paratransit contract service and operations. This position is also responsible for ensuring efficient service, safety operation and adherence to paratransit services policies.

Position Duties

• Manage the activities of on the road service monitoring of contract carriers including safe operation of vehicles, on-time performance, record keeping, accident investigation, service issue resolution and monitor and ensure that vendors are adhering to contractual agreements.
• Monitor safety programs of paratransit contractors to ensure compliance with federal, state, local and department safety standards.
• Responsible for the development and implementation of plans, processes, procedures, and policies applicable to assigned contractors for compliance.
• Maintain accident records for compliance with federal and state regulations or possible future litigation.
• Inspect contractor work locations, records, vehicles, and employees for compliance with federal and state regulations and contractual requirements.
• Review safety procedures and checklists to be used by paratransit contractors and make recommendations where/when applicable.
• Observe/monitor paratransit service to ensure compliance with established safety standards. 
• Conduct meetings with contactor and/or management to exchange relevant information. Make effective and knowledgeable suggestions pertaining to direction that should be followed in the support of paratransit services.
• Perform data inputs, review, and analyze, interpret, and maintain information, data and materials to evaluate the service contract provider.
• Assume the role of the Executive Manager as needed during vacations and other absences or to represent the Executive Manager at meetings, hearings, and presentations when the Executive Manager is not available.
• Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.

Minimum Qualifications

• Bachelor's Degree in Safety, Transportation, Business Administration, or a related field of study.
• Minimum of six (6) years of experience in transportation or public administration, public sector management or a closely related field that includes three (3) years of experience in a supervisory capacity. 

Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

Other Qualifications

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit:   15 points