Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
What does it mean to be a Customer Service Coordinator at GLS?
The Customer Service Coordinator is responsible for timely and accurate processing of loan administration requests such as loan extensions, credit reporting disputes, ACH enrollment, customer correspondence, indexing important documents, and general account updates.
How will you drive value within the organization as a Customer Service Coordinator?
Demonstrate a positive attitude, commitment to team and desire to provide world class service to customers within a rapidly growing and changing organization
Establish a solid understanding of consumer auto lending to confidently and efficiently perform work processes
Thoroughly research account information through use of computer applications and various mediums
Exercise good judgment in processing customer disputes and inquiries
Properly advise and support consumers’ needs for general account updates, extensions, etc.
Provide feedback to management about process efficiency and ways to improve the customer experience
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Maintain electronic records and files that support work performed, results, and outcomes
Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful as a Customer Service Coordinator?
Minimum of High School diploma or equivalent required
Minimum of one (1) year relevant customer service and/or administrative experience – automotive finance field preferred
Must demonstrate excellent interpersonal skills and professionalism with strong verbal and written communication skills
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Must be extremely organized, detail oriented, and focused on meeting time sensitive deadlines while managing multiple high priority tasks
Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Schedule:
This position is full-time
This is a non-exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, the days and hours of work are Monday through Friday, 8:00am-6:00pm.
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand
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