Hybrid CLAIMS TECHNICIAN (WORKERS' COMPENSATION) bei City of Torrance, CA
City of Torrance, CA · Torrance, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Torrance
About the Department
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
The City of Torrance is currently seeking a responsive and customer service oriented Claims Technician to join the Workers' Compensation Team!
The Department
The Finance Department is a dynamic organization whose mission is to protect the City's assets while providing and supporting the Torrance community with sound financial advice in a timely, cost effective and professional manner.
The Division
The Workers’ Compensation unit is responsible for adjusting all workers' compensation claims filed against the City; implementing policies and procedures across the organization to reduce the City's exposure to work related injuries; and helping to ensure all City operations are carried out in compliance with local, state and federal safety regulations. The workers' compensation program is both self-insured and self-administered. This Unit is made up of one Manager, two Claims Examiners and two Claims Technicians, as well as support staff. This small but impactful unit prides itself in providing case management and claims administration for all injured City employees.
The Position
As part of the Workers' Compensation Team, the Claims Technician handles claims for Workers' Compensation cases. This position requires a high degree of discretion and independent judgment and reports to the Workers' Compensation Manager. The Claims Technician meets with departments for case updates; maintains current and accurate claim records; prepares statistical reports, establishes and manages case files, performs preliminary investigation of accidents related to claims, responds to inquiries and provides information regarding benefits; composes routine letters and correspondence.
For more information about the duties of the position, click here.
Position Duties
Education and Experience
Any combination of education and experience that provides the knowledge and skills required is qualifying. A typical way to obtain the knowledge and skills would be:
Three years of progressively responsible clerical or administrative experience which included duties requiring the use of initiative and independent judgment. Experience or training related to insurance, risk management or workers' compensation is preferred.
License and/or Certificates:
Workers' Compensation Positions must possess and maintain certification as a Claims Adjuster through one of the following:
- Completion of 160 hours total with a minimum of 120 hours in classroom (remaining 40 hours can be classroom or on-the-job training as determined by prior employer); OR
- Designation by an insurer who certifies that there is five years on-the-job adjusting experience within the past eight years; OR
- Successfully passed the California State self-insured exam and worked continuously as an adjuster since passing the exam.
- Clerical or administrative experience or training related to workers' compensation and insurance;
- Knowledge of Workers' Compensation laws, rules and regulations, jurisdiction, functions and procedures of the Workers' Compensation Appeals Board;
- Knowledge and experience with lost time workers' compensation claims, notice requirements, and benefit calculations;
- Effective interpersonal and customer service skills (face to face and over the phone);
- The ability to work autonomously and make independent decisions; and
- The ability to handle multiple tasks with shifting priorities.
Minimum Qualifications
Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. Application submissions will be accepted on a continuous basis until the position is filled. First review of applications will be those received by Monday, September 1, 2025 at 11:59 p.m. If a sufficient number of qualified applications are received by the first review date, there is the possibility that the recruitment may close at that time.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:
Performance Test: (Weighted 30%) (Tentatively scheduled on September 9, 2025)
Oral Interview: (Weighted 70%) (Tentatively scheduled on September 16, 2025)
Other Qualifications
Visit www.TorranceCA.Gov/Jobs to find out more information about our community.
Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date. For further information, click here.
As a condition of employment, candidates must pass a background check and a pre-employment medical examination.
The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.
City of Torrance Inclusion Statement
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.
