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Hybrid AGENT I - FRONT DESK bei Hard Rock Hotel and Casino Atlantic City

Hard Rock Hotel and Casino Atlantic City · Atlantic City, Vereinigte Staaten Von Amerika · Hybrid

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Overview:

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

 

BENEFITS INCLUDE:

  • Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
  • 401K with match
  • Paid Time Off
  • Holiday Pay
  • Free Meals, Free Uniforms, Free Parking
  • Discounts at Hard Rock properties around the globe
  • All team members are eligible to participate in the discretionary annual bonus program
  • Training and Leadership development programs
  • Wellness programs including onsite information and fitness seminars
  • Team Member Resource Groups
  • Recognition programs
  • Pay rate $18.00 hr
Responsibilities:
  • Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
  • Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
  • Communicate with Customer Care for future reservations via telephone calls.
  • Assist with booking guest reservations that are walk-ins.
  • Respond to guest requests and communicate with other departments as it relates to those requests.
  • Provide alternative options to guests if their requests cannot be satisfied.
  • Offering bell assistance to each guest upon departure.
  • Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
  • Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
  • Other duties as assigned.

#indeedAC

Qualifications:
  • High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Must possess strong mathematical skills specific to position responsibilities.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 
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