Hybrid Senior Technical Specialist - Contact Centre Operations (Macquarie Park, Australia) bei Singtel: Mobile, Fibre Broadband and TV services provider

We’re on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you’re passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.

What You’ll Be Doing

• Own and resolve complex technical issues, ensuring timely communication with stakeholders.
• Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.
• Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.
• Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.

What You’ll Bring

• A degree in IT, Engineering, or equivalent hands-on industry experience.
• Proven expertise in complex technical environments, with a strong problem-solving mindset.
• Deep domain knowledge essential to succeed in this role.
• Strong working knowledge of NICE CXOne contact centre solutions.
• Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).
• Familiarity with call recording systems and their integration.
• Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
• Australian citizenship and eligibility for Federal Government security clearance
  
  

Why Join Optus?

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Discounts to Optus products and services
• Vibrant and collaborative office campus that includes cafes, convenient store, chill out zones, GP, post office, gym, and an on-site childcare centre.
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Novated car leasing, and other financial benefits
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Ready to Make an Impact?

Search #OptusLife on LinkedIn to see what it’s like behind the scenes.

At Optus, we value diversity and inclusion. We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process. If you require adjustments or support, please contact [email protected] or call 1800 309 170

For more on our commitment to Diversity, Inclusion & Belonging, visit: optus.com.au/about/inclusion-diversit

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