Hybrid Technical Support Analyst bei Rabobank

Job Title

Job Description

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees and clients is at the heart of everything we do.   

Rabobank’s Tech Service Management team has an opening for a Technical Support Analyst in our Sydney CBD office.   You will bring your proven IT Support experience to hit the ground running providing advice & guidance on all IT related matters for Rabobank staff in Australia & New Zealand and liaise with service desks in other Rabobank regions.  

The Tech Service Management team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST).  The Tech Support Analyst works in the office when scheduled while still accommodating hybrid working from home.  From time to time, the role requires working outside of normal office hours & public holidays. 
 

What will keep you busy: 

• Provide technical telephone, in-person & remote assistance support for end user devices, Standard Operating Environment & applications
• Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities & conforms to Rabobank Standards & Policies
• Update & maintain the Asset Management & CMDB system to ensure data integrity
• Assume ownership of user queries & co-ordinate escalation of calls to second-line & third-line support
• Ensure business targets are delivered within agreed SLAs
• Collate statistical information for weekly & monthly reports
• Maintain Tech Service Management documentation & Knowledgebase
• Maintain & Support the Mobile Device Management system
• Assist with projects as required

What you will bring to the role: 

• 2 years + experience in a Technical Service Desk / Desktop Support role 
• Team player with a passion for IT & helping people 
• Knowledge in PC hardware support, configuration & troubleshooting 
• Knowledge in Microsoft System Centre Configuration Manager (SCCM) 
• Technical qualifications in Microsoft technologies 
• Self-reliant in managing own work queues & setting priorities in the resolution of problems 
• Excellent written & verbal communication skills 
• Ability to communicate clearly at all levels 
• Customer focus & desire for personal improvement 
• Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 2016 /Office 365, Windows 10/11, Windows Server Administration, Microsoft Azure/Entra

Our Values
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

What we're proud to offer you: 
Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home in Sydney
Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development. 
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave) 
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough!  At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Applicants must hold valid work rights for this role