Hybrid Lush Preston Trainee Manager **INTERNAL ONLY** bei Lush
Lush · Preston, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Preston
Are you Lush Preston's next trainee manager?
Lush Preston is situated in the North West of England, around 40 minutes by train from Manchester, with great transport links across the UK.
We are a small, devoted, people-focused team with a real passion for parties, shop floor services and experiences, and creating magical moments every day for both our customers and our team. We are also a training shop, with our manager, Heather, helping to train new managers across the UK and Ireland. This creates even more opportunity for development and ownership within the store for the trainee manager.
With this in mind, we are looking for a trainee manager who:
- enjoys leading from the front
- is confident in their people management skills
- who is keen to continue building momentum with the parties and experiences we offer and host a variety of events and
- can bring an element of fun and excitement to the shop floor every day.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.
Lush Preston is situated in the North West of England, around 40 minutes by train from Manchester, with great transport links across the UK.
We are a small, devoted, people-focused team with a real passion for parties, shop floor services and experiences, and creating magical moments every day for both our customers and our team. We are also a training shop, with our manager, Heather, helping to train new managers across the UK and Ireland. This creates even more opportunity for development and ownership within the store for the trainee manager.
With this in mind, we are looking for a trainee manager who:
- enjoys leading from the front
- is confident in their people management skills
- who is keen to continue building momentum with the parties and experiences we offer and host a variety of events and
- can bring an element of fun and excitement to the shop floor every day.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.
Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
Key dates
Applications close: 30th August
Interview/shop floor trial: 9th September
Ideal start date: 15th September
Contracted hours 32-40. Can be discussed on application.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
- Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and leading by example.
- Leading a management team to help you achieve the store's top-box goals
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Develop relationships within your local community to enhance your customer's experience when they come into your store.
- Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
- With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
- Organising, hosting and developing both in-store parties and events as well as external events and workshops and helping to grow the events we can offer.
Our Ideal Candidate
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. The management team is at the helm of this and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team and nurturing a fun, welcoming and inclusive atmosphere.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Benefits
Employee perks:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Financial childcare support on return to work*
- Flexible working
- Tailored gender affirming care*
*qualifying period/hours required
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