Hybrid Admissions Represenative bei Pawhuska Hospital, Inc.

Admission Representative

Full time Day shift

Position Summary

First point of customer contact for general inquiries like pricing, products, scheduling etc. Receives information, Interviews and Admits patients for testing, hospitalization, and procedures. Responsible for collection of patient information and signatures needed to treat. Builds and maintains a business relationship with patients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Qualifications

Position Qualifications

Minimum qualifications

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Pass a mandatory preemployment drug and alcohol screening
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.

Education and/or experience

• High school diploma or GED

Certificates, licenses, registration

• Obtain and maintain BLS within 90 days of employment

essential functions and responsibilities

• To perform this job successfully, an individual must be able to perform each key function satisfactorily based on five overall skills categories; assessment, planning, intervention, evaluation and teaching/coaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.
• Greet patients in a professional and positive manner.

• Answer Incoming calls at the patient registration desk.
• Gather patient information to enter into registration system
• Research account issues correct and or initiate correction of errors as needed.
• Initiate outgoing telephone contact and written correspondence in order to receive payment and payment arrangements, reduce bad debt and AR days, and increase cash collection
• Respond to or forward as needed all non-cash business office correspondence.
• Assist medical records with gathering information, as needed
• Ensure registration desk is occupied at all times. Registration area cannot be left unattended for any reason.