Hybrid Referral Coordinator bei Autism 360

At Autism 360, our Referral Coordinator is responsible for managing and implementing systems, particularly inquiry/intake calls, client screenings and admissions. You will be the "voice" of the company for all patients and will be responsible for the first impression we make. This position will service all Autism 360 facility locations.

Essential Duties and Responsibilities: 

• Assists with receiving and analyzing incoming referral calls.
• Efficiently and accurately enter referral and learner contact information in ABA data software intake system.
• Establishes and maintains positive working relationships with current and potential referral sources, agency office staff, and care managers.
• Serve as primary or secondary contact for coordination of learner care
• Fax/ maintain documents needed for admission
• Assist with scheduling and completing tours at all Autism 360 clinic locations, promoting the agency image, mission, and programs
• Maintain Learner Waitlist
• Manages all incoming faxes and other assigned online referral systems in a timely manner.
• Acknowledge referral sources by making and maintaining relationships and reaching out on regular intervals to update on their referred Learners
• Maintain tracking log for pending Learners, determines when openings can occur along with senior leadership team
• Maintain respect and confidentiality for all Learners
• Assist with coordination of on-boarding Learner schedule & availability
• Assist with coordination of new staff on-boarding process with HR Department to coincide with Learner start dates
• Assist with marketing services to community locations (physicians, community outreach programs, schools, etc).
• Assist with driving Learner referrals and agency growth initiatives
• Establish and maintaining Learner records, ensuring all documentation is initially received, renewed when needed, and available for all insurance audits
• Coordinate Learner medication needs and staff training with agency nurse
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies
• Other job duties as assigned

Education and/or Experience: 

• Must be at least 18 years of age
• Must have a high school diploma or equivalent
• A Bachelor’s Degree in psychology, special education, or related field preferred.
• Additional certification as a special education teacher, training in ASD, ADHD, or behavioral disorders preferred.
• A minimum of 1 years’ experience in working with children, adolescents, and/or adults with special needs.

Skills and Abilities to: 

• Assess situations and make proper judgments
• Demonstrates good communication, negotiation, and public relations skills.
• Understand behavioral situations and react accordingly in an ethical manner
• Demonstrates organization, assertiveness, flexibility and cooperation in performing job responsibilities
• Respond quickly to emergency situations
• Communicate effectively and make recommendations to various agency staff and outside professionals, groups, or individuals
• Perform general clerical duties including maintain accurate client records and preparing clear and concise reports
• Communicate effectively in both oral and written form with a diverse group of clients, parents/caregivers, school personnel, and other agency staff
• Use a computer to prepare documents and maintain client records
• Work independently and make decisions within the framework of established guidelines
• Follow guidance from senior level staff to enhance own professional development
• Work with a diverse team of professionals in a respectful manner

Other Requirements: 

• Criminal history background check, and drug testing
• Ability to lift a minimum of 25 lbs.