Hybrid Cafe Supervisor bei Continental Services
Continental Services · Southfield, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Southfield
The Cafe Supervisor is responsible for supervising daily operations for the cafe front of house and supporting catering bookings and executions. Maintaining a safe, orderly and sanitized kitchen. Demonstrating this by example, using proper food-handling techniques. Handle day to day operations- inventory, food ordering, scheduling, managing staff and client relations.
Key Responsibilities
- Ensures that all stations remain stocked before and during the meal period.
- Trains employees to company standards.
- Sets excellent customer service and work examples.
- Actively participates as a member of the management team.
- Actively engage in the caterings, training, setting up events, and scheduling of the team. Regularly coach, direct and evaluate catering driver. Provide recognition to team members excelling in their work. Provide open, honest communication with Executive Chef. Identify knowledge gaps and look for improvements to the catering operation within unit
- Lead the successful execution of food preparation and client service for assigned locations. Anticipate client needs, uphold quality expectations, and embrace service standards.
- Be a catalyst for continuous improvement. Review team performance, identify opportunities and implement change. Standardize operating procedures and maintain site-level accountability.
- Step in as a working manager, leading by example. Plan, organize, direct, coordinate, and delegate responsibility to ensure goals and objectives are met on a daily basis.
- Maintain culinary quality control at all times. Create and maintain Standard Operating Procedures (SOPs). Ensure food is properly prepared, packaged and served in a way that is appealing while upholding the integrity of the recipes.
- Adhering to food safety procedures in accordance with health code standards.
Demonstrates attributes of
- Mathematics — Ability to add and subtract, charging appropriately and distributing change to customers.
- Suggestive Selling or Influencing Others — Suggesting others to buy merchandise/goods or to otherwise change their minds or actions.
- Customer Service — Working with the public. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Adjusting personal actions in relation to others' actions.
- Self Development — Assessing performance of yourself to make improvements or take corrective action.
- Ability to learn new things and demonstrate the ability to apply new skills.
- Ability to maintain regular and consistent attendance and punctuality.
- Demonstrated willingness and ability to meet operating policies and standards.
- Demonstrated ability to engage with and understand others, including discovering and responding to customer needs through clear and pleasant communication.
- Willingness to comply with dress code requirements.
- Willingness to maintain personal hygiene and follow hand washing requirements.
Skills, Knowledge and Expertise
- College/culinary training
- A minimum of 2+ years working in a leadership role in the food service industry.
- Commitment to quality service, and food and beverage knowledge.
- Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives, and dish machine.
Benefits
We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
#CONALB
• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.
#CONALB
