Hybrid Help Desk Specialist bei Citizen Watch America

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.

Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.

SUMMARY

The Help Desk Specialist is responsible for providing technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performing a broad range of IT support services: PC and Mac, mobile device, software, VOIP system, VPN, video conference, Office 365 and email.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. However, other duties may be assigned.

• Create, maintain, manage and troubleshoot Office 365 environment. Set up and help users with MS Office and email issues.
• Recreates conditions and recommends processes to support change.
• Create Active Directory user accounts and resolve AD issues. Add or modify users and computers on AD. Manage user accounts, security applications, and workstation configurations.
• Create, execute and manage Group Policies.
• Provide guidance and support to IT staff involved in imaging and configuring newly acquired PCs, MACs, iOS devices, tablets and other hardware.
• Create and maintain documentation on hardware and software configurations and system setups.
• Provides remote support to field and travelling employees.
• Participates in strategic planning and setting of technical direction for the department.
• Leads project implementations such as: upgrades workstations; planning, testing, and deploying technology; and integration with backend and departmental services.
• Assists in developing implementation plans and timeline of projects, provide status reports, exchanges relevant information with management and project teams, and meets timeline.
• Collaborates with team members and contributes to efforts to develop, design, implement, and continuously improve systems.
• Stays current with relevant advances in technologies.
• Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services.
• Collaborates with training team to produce and update documentation on various procedures, applications, etc.

QUALIFICATIONS

• Two or four-year college or university degree desirable; Three to Five years’ work experience or equivalent combination of education and experience.
• Experience with Microsoft NAV, a plus.
• Extensive working knowledge of Windows and Mac OS, as well as MS Office applications.
• Mobile devices management administration.
• Experience installing and supporting cloud-based applications.
• Ability to tackle problems and seek out new opportunities
• Ability to simplify complex issues.
• Must possess logical thinking and problem resolution. Must be able to differentiate between critical problems and minor user issues.
• Demonstrated productivity, ability to prioritize and manage time, while following procedure.
• Must be able to listen and clearly communicate.
• Excellent documentation skills.
• Must be available to work overtime, as needed.

EEOE

Pay Range: $60,000.00 - $65,000.00