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Hybrid Manager on Duty bei None

None · Ashburn, Vereinigte Staaten Von Amerika · Hybrid

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Position Summary:
The Manager on Duty is responsible for overseeing the day-to-day operations of the Sports Pavilion during assigned shifts. This role ensures that the Pavilion opens smoothly in the morning, delivers excellent member service, and maintains a safe, welcoming environment for all members and guests. The Manager on Duty also supports membership services, assists with class sign-ups, and addresses any operational issues that may arise.

Key Responsibilities:

  • Open the Sports Pavilion each morning, ensuring all areas are ready for member use (fitness center, courts, studios, locker rooms, etc.).

  • Conduct a daily facility walkthrough to check for cleanliness, safety, and readiness.

  • Greet and assist members and guests in a friendly, professional manner.

  • Handle membership inquiries and new sign-ups.

  • Assist members with signing up for group exercise class.

  • Monitor daily operations to ensure smooth facility function and adherence to policies.

  • Respond to and resolve member concerns or escalate issues as needed.

  • Supervise staff on shift, providing support and guidance as necessary.

  • Ensure compliance with health, safety, and emergency procedures.

  • Communicate shift updates, incidents, and member feedback to the management team.

Qualifications:

  • Prior experience in customer service, hospitality, or facility management preferred.

  • Strong leadership and problem-solving skills.

  • Excellent communication and interpersonal abilities.

  • Ability to multitask and remain calm under pressure.

  • Basic computer skills (scheduling software, membership databases, MS Office).

  • CPR/AED and First Aid certification preferred (or willingness to obtain).

Work Schedule:

  • Morning shifts required (including weekends and holidays, as needed).

Key Competencies:

  • Customer service focused

  • Dependable and punctual

  • Attention to detail

  • Team-oriented leadership

  • Conflict resolution skills

 

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