Hybrid Senior Technical Specialist - Customer Support/Operations (Cork, IE) bei Careers
Careers · Cork, Irland · Hybrid
- Senior
- Optionales Büro in Cork
- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Manages an Operational unit within a team and is responsible for the smooth running and maximum effectiveness of a team. Manages incoming work volumes in accordance with pre-determined and agreed service standards.
Team Background
What you will help us to achieve
Co-ordinates daily work management and monitors service levels and quality standards to ensure excellent service is delivered to all customers (internal & external)
Supports the development of the business strategy relevant to a specific area of the Operations function and incorporates into objectives. Assist senior management by taking the lead and delivering results in specified business objectives.
Reviews team data to manage work volumes/distribution, planning and capacity.
Ensures the highest standards of quality, compliance and financial control in all processes and activities are carried out within the team
Identifies and delivers potential improvements in service by improving processes, systems and training
Leads, develops and motivates team members to ensure they achieve and contribute to their maximum potential
Supporting the team through change process in relation to new products, technology, regulatory requirements.
Developing and maintaining excellent relationships with all internal and external stakeholders and represents the team manager at stakeholder meetings.
Agrees objectives and gives feedback to team members on an ongoing basis if required.
More specific responsibilities will include
What you will need to be successful in the role
Professional qualification applicable to role
Proven ability to manage a team and strong leadership skills
Excellent communication and influencing skills
Experience working to tight deadlines and ability to lead a team to meet high quality standards
Possess a strong passion for delivering excellent customer service demonstrated through previous roles.
Proven track record of strong people management skills and an ability to develop team members
Relevant business or technical experience in an operations role
Key Competencies
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact [email protected] and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.
