Homeoffice Account Manager bei PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA - Remote

Classification: Exempt

Status: Full-Time

Reports To: Senior Manager, Program Management 

Purpose

The Account Manager] is a proactive business partner who drives strategic outcomes for pharmacy manufacturer programs through data-driven insights, collaboration, and operational excellence. This role is pivotal in driving business forward, relying on key metrics to maintain excellence in client relations and program execution. The Account Manager owns business objectives and partners cross-functionally to align and deliver on shared goals, drive program growth and efficiencies, and support long-term success.

This is a remote role that will be required to travel to headquarters or otherwise on an as needed basis.  

Responsibilities

Business Partnerships

• Serves as a proactive partner to pharmaceutical manufacturers to advance business goals and long-term strategic outcomes.
• Relying on comprehensive business metrics including financial and CAPstone KPIs, understands and drives critical program insights and recommendations.  
• Collaborates across internal departments and external stakeholders to ensure alignment on program objectives and deliverables.

Insights & Analytics

• Utilizes data to monitor program performance (e.g., conversion, adherence, persistence) to identify insights critical in driving business outcomes for both PANTHERx and our partner
• Leads the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights.

Strategic Program Ownership

• Owns end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking.
• Leads the development of launch plans and evolving variables based on business intelligence and partner feedback.

Stakeholder Communication

• Acts as the primary point of contact for the manufacturer partner, delivering timely, strategic, and value-focused communication.
• Responds to inquiries with promptness, professionalism, and a solutions-oriented mindset.

Operational Excellence

• Ensures adherence to contractual obligations while driving enhanced performance through internal collaboration and business process improvements.
• Supports product launches, staff training, and critical business initiatives in partnership with manufacturer stakeholders.

People Management

• Clearly conveys expectations, providing constructive feedback, and facilitating open, two-way communication with the teams to drive collaboration and performance.
• Understands and addresses the needs, concerns, and motivations of team members, fostering a supportive and positive work environment.

Required Qualifications

• Bachelor’s Degree in Health Science, Business, Marketing, or similar major, required. 
• Minimum of 3 years experience in healthcare, pharma, or strategic program management.
• Demonstrated experience using data analytics and insights to drive business outcomes.
• Proven ability to collaborate across departments and influence stakeholders at all levels.
• Strong critical thinking, problem-solving, and independent decision-making skills.
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.  

 Preferred Qualifications

• Masters degree in Health Science, Business, Marketing, or similar major, 
• Experience supporting pharmaceutical manufacturers or specialty pharmacy operations.
• Proficiency in advanced reporting/BI tools (Tableau, Power BI, etc.).
• Experience in process improvement (Lean Six Sigma, etc.).
• Exceptional verbal and written communication skills with executive-level presentation capabilities.
• PMP or equivalent  certification.

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers,  and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, sit talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. This role often requires the ability to view a screen for extended period of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.