Hybrid Travel and Expense Supervisor bei University System Of New Hampshire

Duties/Responsibilities

• Serves as a working supervisor directing and performing the review and processing of both standard and non-standard employee and non-employee reimbursement, employee and student cash advances, credit card payments, and/or other payment requests, as appropriate, for a specified operating unit or client group, ensuring accurate documentation and compliance with System protocols, policies, and other relevant regulations and contractual requirements.

• Supports the and Manager Finance Support with identifying opportunities for process improvement and making recommendations regarding system needs and procedural updates.

• Responsible for ensuring that inquiries submitted to the Travel and Expense department are responded to professionally and timely to resolve any issues and answer questions. 

• Responsible for offering top notch customer service, which may include handling sensitive and difficult situations.  This includes demonstrating exceptional interpersonal skills with professionalism, empathy, and discretion and working directly with a community member who may be upset or frustrated regarding travel or expense-related concerns. This requires actively listening, identifying the root cause of an issue, and delivering clear, supportive responses while maintaining composure and a customer-first mindset.

• Collaborates with the Accounts Payable Supervisor to ensure that the travel and expense procedures are in alignment with the AP settlement run requirements. 

• Supervises the work of assistant positions including Travel and Expense Assistant(s) and participates in or directs the performance of key activities, including verifying, and posting payments to travelers; preparing relevant accounting overrides to expense reports; reviewing expense reports and spend authorizations in Workday for both reimbursement and Pcard transaction activity, making modifications if necessary.

• Verifies expense report data is submitted properly into ledgers and ensures accuracy/completeness of data and required documentation; generates complex summaries/reports as required.

• Works to optimize the T&E platform and ensure accuracy of configuration, fields, reporting, etc. Performs regular auditing to ensure accuracy of all data elements.

• Handles, routes, and processes sensitive and confidential documents and other information utilizing professional judgment and discretion and following relevant protocols.

• Maintains expert knowledge of USNH systems, policies, and procedures related to accounts payable, employee reimbursement, and purchasing card operations and adheres to established standards and protocols for managing workstreams.

• Responsible for onboarding and training new employees hired within the travel and expense department.

• Reviews and creates training materials and guides for the travel and expense department staff and system users.  

• Serves as backup and support for other areas within the source-to-pay organization including Accounts Payable Supervisor.

• Performs related duties, as assigned

Requirements

Minimum Acceptable Education & Experience:

• Associate’s degree in Accounting, Business Administration, Finance or a related field

• Experience managing change in a Travel & Expense or similar environment including travel management programs implementation/optimization, cost reduction, service improvement, etc.

• 3 or more years of professional experience related to accounting, accounts payable, travel and expense, or financial planning; completed degrees and/or relevant certificates may be substituted for experience, if applicable

Knowledge, Skills & Abilities:

• Ability to manage work with standard technology platforms (e.g., Workday, Jaggaer, TeamDynamix, Travel Management Platforms, PaymentWorks or other payee onboarding/management platforms, word processing, data entry, email, internet browsing, etc.)

• Proficiency in leveraging an automated accounting system

• Experience with standard accounts payable practices

• Excellent mathematical, organizational, and analytical skills

• Ability to interpret and work with standard and specialized financial data, perform complex calculations, and draw conclusions where necessary

• Ability to understand and interpret both standard and non-standard vendor invoices, statements, and other requests for payment

• Attention to detail and accuracy

• Ability to juggle multiple complex tasks with ease an seek resources when needed 

• Ability to communicate clearly, concisely, accurately, and professionally, both verbally and in writing

• Strong interpersonal skills and desire to work in a collaborative environment with System and institutional leaders, as well as colleagues in other financial affairs departments

Preferred Qualifications:

• Bachelor’s degree in Accounting, Business Administration, Finance or a related field

• Additional credentials for finance (e.g., Certified Financial Analyst)

• Prior supervisory experience in a capacity related to finance or accounting

• Familiarity with general accounting principles and relevant regulations

• Experience with change management, supporting change initiatives including adapting processes, training stakeholders and communicating change effectively during transitions.

• Experience with Jaggaer and Workday.

• Strong analytic, problem solving and troubleshooting skills.

• Experience with relational enterprise systems.

• Experience working with more than one workstream simultaneously, as well as collaborating with others on the successful implementation of a key project, initiative, rollout, etc.

• Excellent judgment and ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills while working collaboratively in a team environment with all levels of the company.