Hybrid Patient Registration Representative bei OrthoIllinois

The Patient Registration Representative is responsible for registering new and existing patients, handling patient payments and questions about bills, and providing timely and accurate information to patients and customers.  

Primary Duties and Responsibilities: 

• Greets patients and families as they arrive to the clinic
• Directs patients.  Monitors lobby and waiting room areas
• Directs non patient visitors to their destination
• Provides assistance to patients using check-in kiosks
• Communicates wait times with patients when necessary
• Creates new and updates existing patient charts; verifies patient demographics
• Collects co-pays and verifies correct insurance information 
• Addresses patient questions regarding eligibility and/or balance concerns 
• Answers incoming calls in a friendly and professional manner

Competencies: 

• Customer Focus : Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is a satisfactory resolution. Handles the situation in a conscientious and customer-focused way
• Adaptability: Maintains composure in a fast-paced environment while managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives
• Attention to Detail: Thoroughness in accomplishing a task through while considering all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
• Communication : Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience
• Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form
• Initiative/Independence: Works independently with little needed direction taking responsibility for own time and effectiveness.  Proactively recognizes opportunities to contribute, recommends and implements process improvements
• Judgment: Acts with the patient's best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education, Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.  Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.    

Education and Experience Requirements:

• High School Diploma or GED 
• A minimum of one year of experience in a similar position and/or performing similar tasks
• Working knowledge of Microsoft and Google Suite
• Fluency in speaking Spanish preferred 

Environmental/Working Conditions: 

Working environment is in an office/clinic setting. Consistent work hours outside of normal business hours, including evenings and weekends. 

Physical/Mental Demands:  

• Sitting and standing for extended periods of time
• Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments
• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time
• Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.