Hybrid Quality Control Retail Compliance Executive (Sydney, Australia) bei Singtel

It starts with YES! 

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. 

The Quality Control Retail Compliance Executive supports Retail Area Managers, Partner Executives, and Territory Operation Managers in driving compliance performance. By leveraging trend analysis from the Quality Control – Performance and Insights Lead, the role ensures compliance metrics are effectively managed, tracked, and aligned with enterprise-wide frameworks. A key responsibility is recording and monitoring responses in the Quality Control Process & Policy Breach Tracker, ensuring risks are mitigated in line with the Optus Risk and Compliance Frameworks

Additionally, the role provides insights and reporting to the Compliance Framework Manager, Quality Control Team, and senior leaders. This ensures visibility of compliance gaps, supports remediation, and informs strategic decision-making. The position also delivers outputs from risk, issue, and incident trackers to meet regulatory and audit requirements, supporting responses to TIO systemic issues, fraud investigations, compliance reviews, and Business Risk Committee actions

What you'll be doing:

• Drive awareness and adoption of compliance metrics across branded retail stores (company-owned & franchise).
• Partner with Retail Area Managers, Partner Executives, and Territory Managers nationwide to improve compliance performance.
• Maintain and update the Quality Control Process & Policy Breach Tracker, ensuring compliance gaps are addressed.
• Conduct site inspections (min. 2 per month) and support dispute resolution for Branded Retail Scorecards.
• Provide insights and reporting to the Compliance Framework Manager, supporting trackers, dashboards, and regulatory responses.
• Build strong relationships with frontline teams, leaders, and external stakeholders to foster a culture of quality and compliance. 

What makes you perfect for the role?

• 3+ years’ retail telecommunications experience with store/assistant store management background.
• Strong knowledge of compliance, regulatory, and privacy requirements within telecom operations.
• Skilled in data analysis and reporting using Power BI, Tableau, Excel, JARVIS, and Pronto systems.
• Proven ability to identify process improvements through compliance and performance metrics.
• Excellent stakeholder management and communication skills, with experience presenting to senior leaders.
• Adaptable, collaborative, and effective in fast-paced environments with competing demands.

Optus is a place where we let you do you. We offer a range of benefits including:

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive carer neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 'Connected Leave' Days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.