Hybrid Event Staff bei Pabst Theater

PTG Live Events, LLC, more commonly known as The Pabst Theater Group, is a multi-faceted
entertainment organization that hosts over 500 live events annually across six venues in downtown Milwaukee:

• Pabst Theater
• Riverside Theater
• Miller High Life Theatre
• Turner Hall Ballroom
• The Fitzgerald
• Vivarium

The Pabst Theater Group is dedicated to providing top-notch hospitality to world-class artists and patrons alike.

This is a union-represented position in collective bargaining.

PRIMARY PURPOSE:

 The Event Staff position is a key customer service and operational role at Pabst Theater Group (PTG) events, whose duties include facilitating patron entry, re-entry, and departure from events, guiding patrons to relevant locations within each PTG venue, assisting patrons with ticketing issues, setting up and tearing down of seated events, and other assigned duties.

 MAJOR DUTIES AND RESPONSIBILITIES:

• Provides quality customer service to all PTG patrons and clients.
• Scans physical or digital AXS tickets.
• Facilitates & monitors patron re-entry.
• Guides patrons to various destinations in PTG venues including seat locations, as well as to any bars, restrooms, Box Offices, staircases, elevators, merchandise stands, popcorn stands, & other relevant locations within each venue.
• Assists in proper set up, arrangement, and tear down of Front of House seating or tables at General Admission or Private Event venues where seating/tables are required for an event, labeling, inventory, etc.
• Cleans public-facing spaces at Vivarium, weddings, and private events; including clearing tables, picking up trash, emptying trash and recycling bins, sweeping or mopping floors, and any other cleaning duties assigned by a supervisor
• Operates Coat Check at each venue (when offered to patrons).
• Knows and follows all safety rules, such as safe work practices, and standard operating procedures.
• Adheres to company safety policies and procedures at all times.
• Other job duties as assigned.

 SUPERVISORY/MANAGEMENT RESPONSIBILITIES:

• No direct reports.

 MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED.
• 1 year of customer service experience.

 PREFERRED QUALIFICATIONS:

• 2 - 3 years of customer service experience.

 GENERAL SKILLS/QUALIFICATIONS:

• Strong interpersonal skills.
• Ability to work with a wide range of people from diverse backgrounds.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Excellent verbal and written communication skills.
• Ability to work well with others.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Community-minded.
• Proficiency with Google Forms and Gmail.
• Knowledge and interest in popular culture and live entertainment.
• Other general qualities would include strong work ethic and organizational skills, ability to work autonomously and strong analytical-thinking skills.

 PHYSICAL REQUIREMENTS:

• Able to lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.
• Able to use close vision, distance vision, depth perception, color determination, and adjustment of focus.
• Regularly required to stand for long periods of time, walk, talk, and hear.
• Occasionally required to bend, twist, kneel and balance. And occasionally required to use hands to grasp, reach and operate objects, tools, or controls.

 Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

 WORK LOCATION(s):  Any Pabst Theater Group location within the metropolitan Milwaukee area.

 SCHEDULE:  The majority of Pabst Theater Group events occur on nights and weekends. Consistent availability during these times is essential for any Event Staff employee, however, scheduling is generally flexible to accommodate employee needs.

 WORK ENVIRONMENT:

 The work environment consists of historic buildings that host live music.  While performing the duties of this job, the employee is primarily located indoors at Pabst Theater Group venues.  Occasionally the employee is exposed to outside weather conditions when posted at venue entrances. The noise level in the work environment can range from quiet to loud, depending on the type of event (including but not limited to: concerts, comedy shows, book tours, etc.).  Conditions can include normal to low light conditions.

 Other Duties

 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel is not typically required for this position.