Hybrid Patient Services Department Manager bei None
None · Orange, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Orange
The Patient Services Department is a centralized business operations department which manages patient registration, scheduling, insurance verification, and access to patient records for all services within the health center (Medical, Dental, Behavioral Health, Office Based Addiction Treatment, Sexual and Reproductive Health, Diabetes Education, and Community Health Workers).
The PSD Manager must have a thorough understanding of the Electronic Medical Records System to ensure systems work efficiently and effectively to maximize the patient experience at CHCFC. The PSD Manager works closely with Patient Services Representatives to ensure highest level customer service provided, while maintaining accurate patient records, appointment scheduling, insurance verification, and payment processing systems.
The PSD Manager also supervises Site Leads and works closely with them to ensure positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes.
ESSENTIAL FUNCTIONS:
- This role is of crucial importance to ensuring a patient member experience that is consistent with CHCFC values and mission. The Patient Services Department Manager should be focused on things like ease of registration and scheduling, access to care, check-in, checkout and exceptional customer service.
- Facilitates resolution of patient complaints related to all functions within the Patient Services Department.
- Schedule maintenance for all departments including opening, adjustment and closing of schedule templates. Facilitating the proper reschedule protocol for patients affected by scheduling changes.
- Relays information in the early morning to communicate scheduling necessities such as provider and support staff call-outs.
- Maintains oversight of the quality of services within the department, to include monitoring measures related to call answering rates, length of calls, accurate task completion, check-in times, schedule utilization rates and patient satisfaction surveys.
- Assists in recruitment and interviewing of Patient Services Representatives.
- Facilitates training and orientation of new Patient Services Representatives.
- Oversees scheduling of Patient Services Representatives and Site Leads including PTO and call-outs to ensure appropriate coverage.
- Assigns duties to Patient Services Representatives and Site Leads as appropriate and monitors performance of duties.
- Builds trainings to be presented at monthly department meetings.
- Consistently pulls enplanement lists to have staff actively outreach community members in hopes of driving patient attribution rates.
- Successfully implement patient satisfaction surveys to satisfy grant requirements.
- Delegates responsibility for investigating and correcting practice management system errors as identified on monthly reports generated by the IT department.
- Represents the department with competency and professionalism.
