Hybrid Specialist: Access Network Support (Port Elizabeth, Eastern Cape, ZA) en Telkom SA

Structural Information

Job number:                     10021588

Job title:                             Specialist: Access Network Support

Job grade:                          S5

Group/ BU:                       CSB

Division:                             Mobile Network

Span of control:               0-5

Reports to:                        Senior Management

Core Description

Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specified and desired company targets and objectives. Interfacing and management of service providers as well as network assurance and customer satisfaction. Act as a subject matter expert on network and product performance to ensure a positive customer experience.

Job Responsibilities

- Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and new technology introductions
- Advise on access network technology related assurance/ fulfillment issues
- Analyse and advise on the current network design/ optimization
- Act as subject matter expert on access network/ core technology and products and services
- Evaluation of network design changes and manage/ advise on software patches
- Ensure all the network equipment installed are functional and comply with operational readiness standards
- Advise on and compile processes, work flow diagrams and design procedures
- Identify which services need to be improved on and how
- Evaluate network performance and provide directives to improve the network performance and customer experience

- Manage new services/ products and support integrations into the network
- Manage and control change requests into the network
- Coordinate all network stakeholders and provide cross functional support
- Manage the currently deployed network capacity and dimensioning
- Report on network and product performance and improvemen

Core Competencies

FUNCTIONAL KNOWLEDGE
Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface
FUNCTIONAL SKILLS
Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report Writing Techniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience
ATTITUDES/ LEADERSHIP COMPETENCIES
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with company Values

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers