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Hybrid Customer Support for Online Video Streaming platform - Russian bei Cognizant

Cognizant · Lisbon, · Hybrid

Jetzt bewerben

 Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

 

You can see the details below and we would be happy to address any questions you might have.

 

Key Responsibilities:

  • Audience is the premium membership customers
  • Identifying the client’s problem; troubleshooting them to find the solution
  • Documenting each action you take; and categorizing cases and possible bugs
  • E.g. Fix account issues; Fix playing videos issues or uploading problems
  • Soft Troubleshooting



What we're looking for:

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Live customer support experience (phone, chat, email) 
  • Excellent native level written and spoken communication skills in Russian
  • Fluency in English
  • Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
  • Ability to handle difficult situations.
  • Provide customer and technical support to customers through phone, email and chat requests 
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
  • EU Citizenship or a valid Portuguese Work Permit required

 

Our offer:

  • Contract from day 1 and paid training
  • Relocation package (for illegible candidates moving to Lisbon from abroad)
  • Training and development opportunities
  • Private health insurance including close family (Spouse + children free of charge)
  • Life insurance
  • Child benefits such as Nursery Voucher and Student Voucher
  • Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
  • Discount membership and access various gyms across Portugal
  • Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
  • In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily
Jetzt bewerben

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