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Hybrid Customer Support Executive bei Bright

Bright · Duleek, Irland · Hybrid

Jetzt bewerben
Who are we? 
 
At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.  
 
We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.  
 
Why join us?  
 
We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspirations.  

The Role 

This is an exciting role, varied role for a professional looking to further develop or build a career in either accounting or IT infrastructure. 
Successful candidates will troubleshoot customer queries, using problem solving skills to resolve issues and guide customers to a successful outcome. 
Full product software training as well as accounts and bookkeeping training will be provided. We are committed to the development of all our staff. 

Key Responsibilities

  • Acting as the first point of contact in supporting customers over the phone and via email. 
  • Providing help and answers to customers' bookkeeping and accounts issues through identification of the problem itself, research on answers and subsequent provision of guidance. 
  • Guiding customers through our software, enabling them to use the software effectively. 
  • Utilising AI-powered tools and resources including Forethought and WalkMe to enhance support efficiency and provide more accurate, timely responses to customer inquiries. 
  • Keeping abreast of trends and changes in accounts and bookkeeping areas. 
  • To support, guide and assist other team members in resolving customer queries. 
  • Work with Support team managers and leaders to reach targets, ultimately providing best in class support to our growing customer base. 

The Person

This is an exciting opportunity to join a very fast paced team as our business continues to grow. The role will suit a professional who enjoys working as part of a team, who has a strong customer focus and is highly motivated. 
Ideally, the successful candidate will have: 
  • Strong communication skills, particularly phone and listening skills 
  • Bookkeeping or Accounts qualification would be a distinct advantage 
  • Interest in and desire to work within the accountancy and bookkeeping field 
  • Strong IT proficiency 
  • A proven ability to troubleshoot and diagnose issues in a timely manner 
  • Basic knowledge of IT infrastructure 
  • Experience with or willingness to learn AI-powered support tools such as Forethought and WalkMe to enhance productivity and customer service delivery 
  • Demonstrable customer service skills, eager to go the extra mile to assist customers 
  • Excellent phone manner with the ability to engage and build rapport with customers 
  • Ability to work under pressure and in a changing environment 
  • Positive attitude with a can-do approach 

Benefits include:

  • 25 days Annual leave  
  • Company pension 
  • Health Insurance
  • Employee Assistance Programme 
  • Cycle to work scheme 
  • On-site parking 
  • Company events
  • Work from home 
Jetzt bewerben

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