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Hybrid F&B Team Member bei AccorHotel

AccorHotel · Birmingham, Vereinigtes Königreich · Hybrid

26.644,00 £  -  26.644,00 £

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Company Description:

Our mission at our hotels, Novotel, Ibis & Ibis Budget - Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

  • Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description:

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Duties

  • Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
  • Take orders and send them to kitchen staff through the POS system.
  • Deliver orders promptly to the kitchen production area.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
  • Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
  •   Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

  • Actively participate in safe work practices and procedures in the workplace, use equipment safely.
  • Fully understand departmental fire, evacuation and emergency procedures.
  • Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
  • Report any health or safety hazards to your Supervisor.
  • Wear protective clothing and equipment provided.
  • Actively participate in Accor hotel environmental initiatives.
  • Report all broken or damaged equipment to a Supervisor.

Customer Service

  • Provide efficient, friendly and professional service to all guests, making all guests experience positive.
  • Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
  • Actively sell and promote, hotel facilities and services.

General duties

  • Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
  • Suggest any improvements that could be made to existing services or procedures.
  • Attend training programmes and meetings as directed to constantly improve skills and knowledge.
  • Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications:
  • Do you have a passion for Food and/or Drinks? If so, we have a position available in our Restaurant/Bar
  • To provide a friendly, relaxing & personalised welcome and experience throughout the service
  • To help gain customer loyalty through the high standard of service
  • To take food and drinks orders and promote the F&B offer
  • To establish good relations with guests, offering advice and fostering customer loyalty
  • Previous F&B and customer service experience is essential.
  • Salary: £12.81 per hour plus service charge, flexible contract.
  • Car parking is not available, however you can arrange at your own expense.
Jetzt bewerben

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