Hybrid Night Auditor - Cliff Lodge - Snowbird bei Snowbird

Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:                   Night Auditor

LOCATION:         Cliff Lodge

STATUS:               Full-time, Regular

SCHEDULE:         10pm to 8am, Thursday-Sunday

• Shifts may vary depending on business levels including holidays, weekends, and weekdays

SUMMARY

As a Night Auditor at The Cliff Lodge at Snowbird, you will play a key role in ensuring a smooth and welcoming overnight experience for our guests. During graveyard hours, you’ll be responsible for front desk operations and night audit procedures, delivering exceptional customer service with every interaction.

WHAT YOU’LL DO

• Welcome guests and manage check-in and check-out procedures efficiently and courteously.
• Perform nightly audit tasks to reconcile daily transactions and ensure accurate financial reporting.
• Collaborate with departments such as Conference Services, Central Reservations, Group Sales, and Accounts Receivable to coordinate billing and accounting needs.
• Address guest complaints and resolve disputes with professionalism and a focus on guest satisfaction.
• Answer incoming calls, respond to guest requests, and coordinate with appropriate departments to ensure timely and effective service.
• Provide directions and share general information about Snowbird to help guests navigate and enjoy their stay.

WHAT YOU NEED TO GET THE JOB DONE

• High school diploma or equivalent required.
• 0–6 months of relevant experience with demonstrated ability to perform job duties effectively.
• Must be at least 18 years of age.
• Basic computer proficiency, including typing skills and familiarity with common software applications.
• Strong foundational skills in reading, writing, arithmetic, verbal communication, and interpersonal interactions.
• Ability to handle and protect sensitive guest information—including personal and financial data—in accordance with company policies and PCI DSS (Payment Card Industry Data Security Standard) requirements.
• Understanding of privacy and confidentiality protocols, including proper reporting, storage, and disposal of sensitive information.
• Capable of resolving guest complaints and initiating solutions for less clearly defined issues.
• Able to make sound decisions within established guidelines, using discretion and judgment to resolve billing or service-related concerns.
• Demonstrated ability to maintain positive relationships with guests, colleagues, and all Snowbird departments, even in high-pressure situations.

WORK SCHEDULE

• Four days a week, Thursday to Sunday from 10:00 PM to 8:00 AM.
• Shifts may vary depending on business levels including holidays, weekends, and weekdays.

WORKING CONDITIONS

• Must be prepared to stay overnight on occasion due to road closures or severe weather conditions.
• May encounter elevated stress levels due to continuous public interaction, winter weather challenges, snow-related duties, and commuting to/from Snowbird.
• Must be able to stand for extended periods.
• Work is primarily performed in a general office environment with limited physical activity.
• Frequent interruptions and exposure to noise may impact concentration and accuracy.
• Regularly interacts with guests experiencing complex or challenging issues. With support from management and supervisors, must work toward solutions that are satisfactory to all parties, which may contribute to increased stress levels.

WHY WORK HERE

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!