Hybrid Representative I Experience bei YMCA of Metropolitan Denver

Description

Do you enjoy helping people, solving problems, and making someone’s day better? We’re looking for a friendly, solution-focused Experience Representative to be the voice of our organization and provide exceptional support to our customers.

What You’ll Do:

• Answer questions, resolve issues, and provide information with a positive attitude.
• Handle phone calls, emails, and chats in a professional and efficient manner.
• Collaborate with team members to ensure a smooth and enjoyable customer experience.

What We’re Looking For:

• Strong communication and active listening skills.
• A calm, patient, and problem-solving mindset.
• Ability to multitask and use technology effectively.
• Previous customer service experience is a plus, but not required—we provide training!

POSITION SUMMARY 

Under the direction of the Executive Director, the Representative will be point of contact for prospective new members, current members and guests.  The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. 

THE YMCA AS THE THIRD PLACE 

To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.  

ESSENTIAL FUNCTIONS 

• Interdepartmental collaboration to ensure facility/programs are meeting member’s needs   
• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member  
• Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests  
• Assists Experience Director with member phone calls, emails, surveys and marketing efforts 
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs  
• Circulates throughout the building to ensure safety of users and security of building  
• May act as manager on duty if assigned  
• Carry out daily tasks related directly to the position’s scope and responsibility  

WORK ENVIRONMENT & PHYSICAL DEMANDS 

• Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions  

• Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.    

• Frequently required to sit, reach and must be able to move around the work environment   

• Occasionally lift and/or move up to 20 pounds  

• Specific vision abilities required by this job include close vision, distance vision, and focus   

• Noise level in the work environment is usually moderate  

Qualifications

QUALIFICATIONS

• Minimum age 18 
• High school diploma or GED required 
• Prefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency  
• Prefer knowledge of, and previous experience with, diverse populations  
• Must be adaptable, have high ownership and strong work ethic  
• Commitment to shared accountability, teamwork, and creative leadership  
• Demonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems  
• Understanding the mission and purpose of the YMCA and roles of volunteers and staff  
• Must be able to work flexible hours including evenings, weekends, holidays as needed - EVENING AND WEEKEND SHIFTS AVAILIBLE 
• CPR and First Aid certifications required within 30 days of hire  

BENEFITS

• Free individual membership 
• Program discounts
• Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
• Employee Assistance Program
• Accrue 1 hour of paid sick leave for every 30 hours worked
• Paid Time off for those scheduled and working 20+ per week