Hybrid KS Operations Manager bei Meritrust Credit Union

Description

The Operations Manager plays a critical leadership role within the credit union, responsible for overseeing and optimizing the daily operations of key functions.  This role ensures the efficient and compliant processing of payments, loan servicing, operations fulfillment, and the set-up/maintenance of IRAs/fiduciary accounts while maintaining strong controls and risk management practices.  The Operations Manager also leads initiatives in policy and knowledge management, process improvement and quality control to support accurate member service.  Additionally, the Operations Manager identifies opportunities to enhance efficiencies and collaborates with others to implement effective solutions.

ESSENTIAL FUNCTIONS:

• Manage and oversee all ACH transactions, ensuring compliance with NACHA rules and timely processing.  Supervise the processing of wire transfers, including performing OFAC checks and maintaining accurate records.  Oversee the processing of checks, ensuring accuracy and timely clearing. 
• Identify opportunities for process improvements and implement solutions to enhance efficiency and accuracy in payment processing.  Identify and mitigate risks associated with payment processing to protect credit union assets.  Leverage technology to streamline payment processing and improve service.
• Oversee booking, boarding, escrow analysis, payoff processing and reporting for consumer and mortgage loans.
• Administer insurance escrow accounts, including hazard, flood and mortgage insurance payments.
• Ensure all loan servicing activities comply with state and federal regulations, as well as internal policies.
• Manage and oversee the processing of portal requests, ensuring timely and accurate fulfillment.  Address and resolve member requests, providing exceptional service and support.
• Identify and resolve operational issues, ensuring smooth and efficient processes.  Implement and monitor error correction procedures to maintain high standards of accuracy.
• Identify “day two” processes in various departments that can be assumed by the Operations Team to allow production areas to focus on production and direct service to credit union members.
• Oversee the opening, maintenance, and servicing of specialty accounts, including IRAs, trusts/estates and other fiduciary accounts. 
• Serve as a subject-matter expert on IRA accounts as well as revocable/irrevocable trusts and estate accounts.  Ensure appropriate tax reporting and RMD calculations are performance accurately and on time.  Collaborate with the legal and compliance teams to ensure fiduciary responsibilities are met.
• Develop, implement and maintain a comprehensive policy management process for the credit union.  Ensure effective knowledge management practices are in place to keep the team informed and up to date on policies and procedures. 
• Collaborate with Operations Management partners and other departments leads to create and maintain consistent processes that benefit all business units supported by the Operations Department.
• Identify and monitor metrics to track the success of the team and identify opportunities for improvement.
• Implement and monitor quality control measures to ensure high standards of service, accurate account/loan documentation and operational efficiencies.
• Develop a team focused on growth and leveraging their skillsets to increase engagement and productivity.  Cultivate a culture of accountability and continuous improvement through coaching and skill development.

Qualifications

QUALIFICATIONS

Education/Certification:     

• Bachelor’s degree in business administration, Finance, or related field.
• Professional certifications are beneficial.

Required Knowledge:

• Strong understanding of credit union operations, including deposit operations, card services, loan services, payments, and specialty/fiduciary accounts.
• Knowledge of federal and state banking regulations, including NCUA and CFPB guidelines governing loan servicing.
• Familiar with IRAs, trusts and other fiduciary account management processes.
• Understanding of Regulation CCD, NACHA Rules, and other applicable deposit/payment regulations.
• Familiarity with quality assurance principles and practices.

Experience Required:             

• Minimum of 7 of experience in financial institution operations, with at least 3 years in a leadership role.
• Experience leading and managing cross-functional teams.

HARD/TECHNICAL Skills/Abilities:

• Process Improvement: Ability to identify, analyze, and enhance existing processes within the credit union to increase efficiency, effectiveness, and quality.
• Problem-Solving: Strong capability in developing solutions to address identified issues and implementing change effectively.
• Collaboration: Effectively works with various departments and stakeholders to gather input, gain buy-in and ensure successful implementation of changes.
• Innovation: Brings creative ideas and new approaches to enhance processes and drive continuous improvement.
• Communication: Clearly conveys information to team and partners across the credit union.  Is able to convey complex information to support operational activities and policy/procedure management.
• Analytical Thinking: Ability to assess current processes, identify inefficiencies, and determine areas for improvement.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.