Hybrid Client Service Representative bei United Veterinary Care
United Veterinary Care · Round Rock, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Round Rock
- Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
- Work with personal accountability and exceptional morale.
- Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
- Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
- Commit to providing excellent high-quality care of patients.
- Answer multiple line phones
- Schedule appointments
- Greet clients upon arrival
- Prepare and collect information from clients to create or update their pet’s chart
- Explain hospital policy as it applies to payment for services rendered
- Faxing, filing, mailing
- Reminder calls
- Performing end-of-day duties
- Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
- Appropriately prepare billings, receipts, collect, and record all payments for services rendered
- Consistent, on time arrival and attendance at work each day you are scheduled.
- Always be in position and prepared to work at the start of each shift.
- Good communication skills.
- Ability to work well with others as a team.
- Flexibility and the ability to adjust to a changing environment
- Handle stress and pressure calmly, with poise and tact.
- Self-motivated, hard worker.
- Ability to multitask, prioritize and delegate appropriately.
- Willingness and ability to learn new tasks quickly.
- Ability to receive constructive criticism and accept responsibility for actions.
- Reliable and dependable.
- Common sense, good judgment and sense of humor.
- GED or High School Diploma
- Two years minimum customer service experience
- Basic computer knowledge
- Know how to operate basic office equipment
- Knowledge of the veterinary field is preferred, but not required
- Must be able to bend, stoop, and stand for extended periods of time.
- Required to lift up to forty (40) pounds.
- Overnights: Sunday through Tuesday (6:00 pm - 7:00 am)
- Overtime may be required
- Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Flexible Spending Account or Health Savings Account options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
- Personal pet discounts