Hybrid Entry Level: eCommerce Compliance Specialist bei Thorne

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

Position Summary: The entry level, eCommerce Compliance Specialist assists in preserving the value of the Thorne brand and protecting our legal interests by monitoring and reviewing compliance matters across all channels where Thorne products are sold. The position plays a key role in protecting and growing brand value by a) ensuring that customers, resellers, and distributors comply with Thorne’s terms and conditions of sale, and policies; b) eliminating product diversion; and c) maintaining accurate records of violations, enforcement actions, and maintaining Thorne’s do-not-sell list. The entry level, eCommerce Compliance Specialist actively engages with cross-functional teams that include sales, marketing, customer service, operations, and shipping.

Responsibilities

• Assist in the surveillance of various e-commerce platforms to ensure reseller compliance with Thorne’s policies.
• Monitor and report to compliance manager to ensure that distributors and authorized resellers successfully achieve MAP compliance in markets where such practice is allowed.
• Assist in conducting quality control audits for Thorne online resellers.
• Actively monitor the internet for noncompliant practices, quality control issues, outdated images, and pricing violations on websites or online marketplace platforms.
• Maintain accurate records of marketplace activities, tracking and reporting violations with precision.
• Assist in conducting product counterfeit investigations and establishing authenticity and chain-of-custody documentation.
• Assist in special web-related responsibilities and assigned tasks as assigned by the Manager, eCommerce Compliance or the Deputy General Counsel.
• Promote the Company’s Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect.

What You Need

• Bachelor’s degree or 1 years’ experience required, with a demonstrated track record of success as a compliance specialist, brand protection specialist, ecommerce analyst or similar role.
• Data entry experience.
• Comprehensive understanding of the ecommerce channel and online selling platforms and social media apps relating to health products, dietary supplements, and natural products.
• Demonstrate clear writing and communication of findings, corrective actions, and recommendations.
• Highly organized with attention to detail.
• Maintain a professional attitude when under stress or deadlines and demonstrate good judgment.
• Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals, and finding innovative, well-thought-out solutions to problems.

What We Offer

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities
  
  

Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER 

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