Hybrid Director, Clinical Services-Nursing - Medical Admin - SNF bei Health Care District of Palm Beach County

Essential Functions:

• Provides overall direction and management of the clinical departments, ensuring the provision of high-quality care for residents.
• Supports and demonstrates practices consistent with the mission, philosophy, standards, policies, and procedures of the District.
• Plans, develops, organizes, implements, evaluates, and directs the day-to-day clinical functions of the facility in accordance with current regulations and public nursing home guidelines.
• Develops, maintains, updates, and ensures compliance with written policies and procedures that govern daily clinical functions.
• Serves as the nursing administrative resource and leader for the facility; assists staff in clinical and managerial decision-making.
• Periodically delegates clinical and managerial responsibilities to nursing staff.
• Supervises and assesses staffing needs and ensures appropriate allocation of nursing personnel.
• Ensures nursing staff complies with facility policies, procedures, and regulatory requirements.
• Identifies and corrects issues through review of nursing documentation and periodic quality assurance (QA) audits.
• Administers personnel management functions, including:
• Approving leave and time-off requests
• Conducting performance evaluations
• Recommending disciplinary actions, promotions, and hiring decisions
• Manages the complaint, grievance, and risk management programs at the Healey Center.
• Oversees the non-flight safety management program.
• Develops and administers procedures for maintaining, protecting, releasing, and disclosing residents’ medical information.
• Coordinates the records management program and ensures compliance with relevant statutes.
• Assists with documentation and investigation of incidents and accidents.
• Participates in the development, implementation, and revision of the facility’s quality assurance program; collects and compiles data as needed.
• Assists and participates in inspections or investigations conducted by regulatory or accrediting agencies.
• Conducts meetings to communicate updates and changes in policies and procedures.
• Prepares written and oral reports on clinical operations, plans, and needs.
• Serves on and contributes to committees that impact the overall operation of the facility.
• Assists Human Resources in developing and implementing nursing recruitment and retention programs.
• Maintains and fosters effective working relationships with other departments to achieve shared goals.
• Reviews clinical records of potential residents (new admissions) upon request.
• Ensures staff implements care plans properly, delivers appropriate care, and identifies changes in residents’ status.
• Performs administrative tasks such as completing medical forms, reports, evaluations, and charting.
• Plans, negotiates, monitors, and controls budgets for all clinical departments.
• Assists staff in recognizing and addressing residents’ needs from a holistic perspective.
• Maintains and improves professional competencies through ongoing education and engagement with professional literature.
• Adheres to professional nursing codes of ethics.
• Provides overall direction and management of the clinical departments, ensuring the provision of high quality care for residents.
• Supports and demonstrates practices consistent with the mission, philosophy, standards, policies, and procedures of the District.

Plans, develops, organizes, implements, evaluates and directs the day-to-day clinical functions of the facility in accordance with current regulations and guidelines that govern a public nursing home.

Emergency duty may be required of the incumbent that includes working in special needs or Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, manmade or natural.
Customer Service:
Every employee knows and understands his/her customers and focuses on delivering to them the highest quality services(s) in the context of the overall mission.
Demonstrates the ability to maintain high levels of customer satisfaction by meeting expectations; builds and maintains positive relationships with customers and colleagues; interacts with all customers in a polite, friendly, and courteous manner; actively listens to assess customer needs; promotes a positive public image
for the organization.
Communication:
The ability to express ideas effectively face-to-face, as well as in writing, in individual and group situations, adjusting language and terminology to the needs of the audience, and the ability to synthesize information received verbally and in writing.
Demonstrates the ability to share information in an organized, clear, and timely manner, both verbally and in writing; keeps co-workers, colleagues, staff, and supervisor appropriately informed; exhibits interpersonal skills and is an active and participative listener; uses appropriate style and language for audience; processes
information in a productive manner.
Teamwork:
Creates effective working relationships within and across organizational boundaries.
Demonstrates the ability to maintain a positive, achievement-oriented attitude that influences others to do the same; demonstrates willingness to work through conflict in a productive manner; invites information, constructive criticism, and cooperation from others; demonstrates integrity through respecting confidentiality
and exhibiting high standards of personal conduct.
Initiative and Ingenuity:
The capacity for self-motivation that is manifested by innovation and creativity.
Possesses the ability to focus on improving outcomes by encouraging innovation; demonstrates the ability to anticipate obstacles and develop plans to overcome them; possesses knowledge in a particular area of trends and uses knowledge to modify existing processes; demonstratives creativity and the ability to make decisions
that demonstrate a broad and creative range of options with a view toward long-term solutions; demonstrates openness to new information and approaches so as to stimulate in others the use of non-linear thinking; demonstrates initiative by performing duties without required prompting and close supervision; readily
accepts responsibility and follows through to completion independently; accepts and adjusts to changes in work environment and/or assignments by demonstrating flexibility.
Commitment to Quality:
Consistently maintains a high level of quality that meets specific standard operating practices and procedures,
consistent with organizational goals.
Possesses the abilities to identify quality processes in order to meet organizational standards and minimum standard operating practices and procedures; demonstrates an understanding of the organizational goals and priorities in order to apply quality processes to the work; stays abreast of current techniques, methods and skills
appropriate to standard operating procedures and practices; demonstrates abilities in planning for quality
evaluation and measurement activities.
Productivity:
Employee makes use of work time in an efficient and productive manner.
Possesses the knowledge, skills and abilities for the position in order to meet facility and departmental requirements; demonstrates the ability to provide services, appropriate to the job description, to better serve our customers; demonstrates the ability to seek assistance from supervisor or other team members to assure
good customer service; possesses the ability to seek assistance from supervisor or colleagues to assure good customer service; ability to multi-task and set priorities, according to schedules and guidelines.
Leadership/Creating a Shared Vision:
Director is able to inspire, influence, and empower others to achieve departmental goals. Demonstrates leadership in keeping with the District’s overall mission, vision, and values.
Demonstrates the ability to create and communicate a vision for the department that reflects organizational values and is responsive to various stakeholders and customers; establishes and maintains an environment where new ideas and solutions to problems are encouraged, evaluated and implemented; demonstrates the
ability to interact effectively at different levels with different audiences, and develops relationships with colleagues and superiors across organizational lines; possesses the ability to role model high ethical standards and personal integrity for staff; able to build strong teams that are technically competent and who are
characterized by a high degree of coordination and trust.
Managing and Developing Human Resources:
Manages human resources of a department, division, or work unit by fostering excellence.
Demonstrates the ability to effectively define positions, select new employees who meet desired competencies; organizes effective orientation and on-the-job training and mentoring to strengthen chances of success; demonstrates the ability to manage performance, adequately reward, motivate and reinforce
accountability through the formal human resource policies and framework and by incorporating informal and
interim feedback. Demonstrates an understanding of the importance of creating a work environment that recognizes differences and maximizes the strengths of all persons.
Promoting Quality, Customer Service and Productivity:
Utilizes continuous quality assurance processes to ensure quality, appropriate services are rendered to the customer in order to meet or surpass established goals and objectives
Demonstrates the ability to develop and communicate performance objectives, delegate assignments, and monitor customer service, quality and productivity; possesses a thorough knowledge of the needs of the customer necessary to lead others; and develops quality evaluation mechanisms to link customer feedback to
performance assessment; demonstrates excellent verbal and written communication skills, including supportive assurances to staff, gathering feedback, mentoring and the ability to lead staff to meet customer needs; maintains compliance with federal, state and local regulations.
Meeting Strategic Goals and Objectives:
Plans actions to accomplish designated and desired outcomes.
Possesses the ability to maximize the utilization of financial and other resources; demonstrates knowledge in strategic planning and possesses the ability to evaluate progress toward goals and modify course as needed;ability to evaluate information from various sources and stakeholders to determine relevant solutions to
problems; demonstrates sound fiscal judgment by maintaining department within budgetary parameters.
Diversity Competencies:
In the interest of ensuring continued workforce diversity at the Health Care District management staff is
required to:
Demonstrate the ability to successfully recruit,retain, and manage a diverse workforce
Promote team building among a diverse workforce, model a positive attitude regarding diversity, create and maintain a work environment that is respectful and accepting of diversity, and demonstrate recognition of the value of individual and cultural differences
Ensure that service delivery is provided in a culturally competent way and consistently treat customers, partners, and
coworkers with dignity and respect

Additional Duties:
This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not
exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Qualifications

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