Hybrid Client Experience Specialist bei Probitas Financial
Probitas Financial · Newport Beach, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Newport Beach
Client Experience Specialist
Probitas Financial
Newport Beach, CA 92660 | In-Office | Part-Time or Full-Time Opportunity
About Probitas Financial
Probitas Financial is a boutique wealth management firm based in Newport Beach, committed to serving affluent executives, business owners, and their families with concierge-level service. We offer a highly personalized, comprehensive approach to financial planning that supports our clients’ goals across every aspect of their lives.
About the Role
We are seeking a Client Experience Specialist to join our team. This in-office role supports the firm’s president and senior advisor and plays a key part in delivering an exceptional client experience. The ideal candidate will bring prior experience in financial services—especially in client service and operational business processing. Marketing knowledge is a plus but not required.
Key Responsibilities
The Client Experience Specialist supports firm operations across client service, administration, and marketing. This role requires excellent communication, a can-do attitude, and the ability to stay organized while juggling multiple priorities.
- Serve as the main point of contact for client service requests and account support
- Manage account servicing needs, follow up on client inquiries, and ensure prompt resolution
- Participate in client meetings and assist with follow-up actions as needed
- Coordinate and execute marketing campaigns using automated tools
- Maintain and update the firm's website
- Provide general administrative and operational support
Requirements
What Success Looks Like
- Ensure smooth daily operations and boost overall efficiency
- Deliver a consistently high-quality client experience through proactive communication and service
- Accurately process client paperwork and maintain well-organized records
- Create capacity for leadership by taking ownership of day-to-day responsibilities
Qualifications
- 3+ years of experience in the financial services industry
- 2+ years in a client service or operational role
- Strong organizational skills, attention to detail, and ability to prioritize effectively
- Confident communicator with excellent written and verbal skills
- Proficiency in Mac OS and comfort with technology
- Professional, positive, and proactive mindset
- Ability to maintain confidentiality and exercise sound judgment
- Self-starter who thrives in a collaborative, high-integrity environment
Benefits
Why Join Probitas?
- Competitive compensation ($25 - $32/hr), commensurate with experience
- Paid holidays
- Paid vacation
- Health Insurance allowance
- Applicable Licensing fees
- Opportunities for professional growth and advancement
- Flexible schedule (25–40 hours per week) to support work-life balance
- A collegial and professional in-office environment
*Note: Waiting periods may apply for certain benefits.
Ready to Apply?
If this role resonates with you, we’d love to hear from you. Please submit your resume and a brief note sharing why you’re interested.
No agencies or direct inquiries, please. We appreciate your interest and will contact candidates who best meet the firm’s needs.
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