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Hybrid Client Experience Specialist bei Probitas Financial

Probitas Financial · Newport Beach, Vereinigte Staaten Von Amerika · Hybrid

$52,000.00  -  $66,560.00

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Client Experience Specialist
Probitas Financial
Newport Beach, CA 92660 | In-Office | Part-Time or Full-Time Opportunity

About Probitas Financial

Probitas Financial is a boutique wealth management firm based in Newport Beach, committed to serving affluent executives, business owners, and their families with concierge-level service. We offer a highly personalized, comprehensive approach to financial planning that supports our clients’ goals across every aspect of their lives.

About the Role
We are seeking a Client Experience Specialist to join our team. This in-office role supports the firm’s president and senior advisor and plays a key part in delivering an exceptional client experience. The ideal candidate will bring prior experience in financial services—especially in client service and operational business processing. Marketing knowledge is a plus but not required.

Key Responsibilities
The Client Experience Specialist supports firm operations across client service, administration, and marketing. This role requires excellent communication, a can-do attitude, and the ability to stay organized while juggling multiple priorities.

  • Serve as the main point of contact for client service requests and account support
  • Manage account servicing needs, follow up on client inquiries, and ensure prompt resolution
  • Participate in client meetings and assist with follow-up actions as needed
  • Coordinate and execute marketing campaigns using automated tools
  • Maintain and update the firm's website
  • Provide general administrative and operational support

Requirements

What Success Looks Like

  • Ensure smooth daily operations and boost overall efficiency
  • Deliver a consistently high-quality client experience through proactive communication and service
  • Accurately process client paperwork and maintain well-organized records
  • Create capacity for leadership by taking ownership of day-to-day responsibilities

Qualifications

  • 3+ years of experience in the financial services industry
  • 2+ years in a client service or operational role
  • Strong organizational skills, attention to detail, and ability to prioritize effectively
  • Confident communicator with excellent written and verbal skills
  • Proficiency in Mac OS and comfort with technology
  • Professional, positive, and proactive mindset
  • Ability to maintain confidentiality and exercise sound judgment
  • Self-starter who thrives in a collaborative, high-integrity environment

Benefits

Why Join Probitas?

  • Competitive compensation ($25 - $32/hr), commensurate with experience
  • Paid holidays
  • Paid vacation
  • Health Insurance allowance
  • Applicable Licensing fees
  • Opportunities for professional growth and advancement
  • Flexible schedule (25–40 hours per week) to support work-life balance
  • A collegial and professional in-office environment

*Note: Waiting periods may apply for certain benefits.

Ready to Apply?
If this role resonates with you, we’d love to hear from you. Please submit your resume and a brief note sharing why you’re interested.

No agencies or direct inquiries, please. We appreciate your interest and will contact candidates who best meet the firm’s needs.

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