Hybrid Payments Representative bei Clearwater Credit Union

Are you looking for an impactful role that empowers you to help others and create a worthwhile impact on your local community? Clearwater Credit Union is now accepting applications for a Payments Representative position in Missoula, MT. This role provides both direct and indirect support to our members by processing transactions through a variety of channels, researching member issues, monitoring and preventing fraud, as well as assisting with our payment dispute process. 

Clearwater Credit Union is a Montana based credit union that follows the principles of Values Based Banking. These principles serve as the cornerstone of our mission and guide every aspect of our daily operations. Clearwater Credit Union strives to be a force for good in banking, in the communities we serve, and in the lives of our members.

The payments representative position supports that mission by providing support on payments products including by not limited to: ACH, checks, wire transfers, debit and credit cards, mobile check deposit, bill pay, and Zelle. In this role you would process and reconcile payments to member accounts and the related general ledgers. 

You would personally live Clearwater’s mission and impact our local community by being a part of the team that monitors, identifies, and prevents fraudulent transactions that would take advantage and negatively affect the lives of our members. In this role you would also get to use troubleshooting, researching, and problem-solving skills to resolve inquiries and issues with payment products. 

A successful applicant must be organized and be able to process quickly while maintaining a high level of accuracy.  They would be detail-oriented with outstanding problem-solving skills, skilled in interpersonal communication and leadership, and have exceptional member service and telephone etiquette. They would also need the ability to make sound decisions, and to enjoy the mix of independent work and while also contributing to the team-oriented environment. 

Qualifications include a high school degree or equivalent as well as two to five years of similar or related experience, including time spent in preparatory positions. 

Salary depends on experience. Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more!