Hybrid Deputy Assistant Store Manager bei Barnes & Noble
Barnes & Noble · Denham Springs, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Denham Springs
Job Summary
Employment Type
State
City
What You Do
• Deliver a vibrant bookstore through the execution of bookstore basics: presentation, commerciality, section detail, localization and sense of theater.
• Develop store team, ensuring their active participation in supporting bookseller and barista learning.
• Manage store team, through observation and coaching (whether formal or informal), providing them with timely feedback and productive conversations to ensure expected performance and development of their skills and abilities.
• Resolve employee issues in partnership with the Assistant Store Manager and Store Manager.
• Provide directions on and help to manage initiatives and daily customer engagement with the store team.
• Manage employee schedules, including requests for vacation leave and assignment of additional work or hours.
• Work with the ASM and SM to interview and hire booksellers that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with cluster support when appropriate.
• Recommend bookseller and senior talent for future development to SM, evaluating employees through the review and selection process.
• Ensure compliance with Company standards and policies as they pertain to safety, customer communications and all store operations.
• Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).
• Open and close the building, ensuring the safety of our employees and customers.
Knowledge & Experience
• Enthusiasm for books is reflected in the excellent standards of service for the local community.
• Experience in teaching and working collaboratively with the store team.
• Organized and works with urgency and care because of their understanding of the book business.
• Demonstrates empathy through consistent care and concern for employees.
• Demonstrates active listening, communicating respectfully and always maintaining composure.
• Proven ability to delegate and work through others collaboratively, thoughtfully, and efficiently.
• Experience building collaborative and productive working relationships at all levels.
• Deliver honest and constructive feedback.
• Recognize and work with the cluster structure as expected.
Expected Behaviors
• Prioritize customer experience above all else.• Commit to and develop booksellers, motivating team because they understand an individual’s needs.
• Execute bookstore basics consistently, driving results through people and with urgency and care.
• Has a can-do attitude in any situation and can move forward to accomplish what is needed.
• Care for people, seeks to understand different perspectives to value and support individuals.
• Is curious and asks questions to continue learning.
• Actively listens to others and is flexible to adjust style to meet individual needs.
• Manage time well, balances needs of employees, customers and workload through thoughtful priority setting and decisions.
• Provide clear direction, monitor progress, and provide appropriate feedback.
• Open to feedback and uses it to develop and grow.
EEO Statement
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