Hybrid Warranty and Service Manager bei Novacom Building Partners

Novacom Building Partners is a Vancouver-based commercial general contractor specializing in tenant improvements ($1M–$35M) and base building projects ($5M–$20M). We're hiring a Warranty & Service Manager to lead post-construction support, manage minor service work, and provide occasional site coverage. This is a newly created, hands-on role that requires strong technical ability, client service skills, and a high level of flexibility for varied hours.

Responsibilities

• Work on projects throughout the Vancouver + the Lower Mainland
• Manage and resolve warranty and deficiency items for completed projects
• Perform light repairs (carpentry, drywall, patching) and coordinate trades
• Execute small service projects for returning clients
• Provide site coverage for Superintendents during absences
• Respond to urgent or emergency site issues, sometimes after hours
• Maintain accurate records in Procore and generate reports
• Ensure client satisfaction through timely, professional service
• Share insights with project teams to help improve quality and reduce repeat issues

Requirements

Qualifications

• 5+ years of experience in commercial construction (Site Super, Foreman, or Technician role)
• Finishing Superintendent Experience would also be an asset.
• Strong hands-on skills and ability to self-perform basic construction tasks
• Excellent communication and problem-solving abilities
• Experience with Procore or other construction/project management software
• Highly flexible schedule, including availability for evening and weekend work when needed
• Valid Class 5 Driver’s License and clean abstract

Benefits

Benefits

• Competitive salary based on experience - $90,000 - $115,000
• Company vehicle or vehicle allowance
• Comprehensive benefits package
• Career growth in a values-driven company
• Positive, team-oriented work culture