Hybrid Leasehold Manager bei A2 Dominion Group
A2 Dominion Group · Staines-upon-Thames, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Staines-upon-Thames
Leasehold Manager
Location: Hybrid / Staines (TW18)
Salary: £34,800.00 - £36,631.00
Working hours: 35hpw across Mon-Fri
Permanent position
Driving License essential
A2Dominion Group
We are a UK housing association committed to a new vision – providing homes
people love to live in. With over 38,000 homes in management across
London and southern England, we provide a wide range of homes for social,
affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying
levels of income. We’re here to provide them
all with homes that are safe, high quality and sustainable. And with social housing
roots going back eight decades, we continue to ensure that every penny of
profit is reinvested into our charitable social purpose – delivering more homes
and better services for customers.
Role overview:
We have a fantastic opportunity for a Leasehold Manager to act as the main
point of contact for our customers and to block manage a portfolio of Leasehold
properties within assigned neighbourhoods, ensuring that all properties are
well-maintained and comply with relevant health and safety regulations. You
will be responsible for delivering excellent customer service within the
framework of Leasehold Services.
Your key responsibilities will include:
-Be the point of contact for your customers to resolve and investigate
complaints and issues raised by residents and provide advice and guidance.
-To build relationships and work with both internal and external stakeholders.
-Attending meetings, hearings and other forums to build relationships with
customers.
-Delivering a strong financial performance by working
collaboratively with the service charge team to ensure production of accurate
and transparent service charge estimates and year end accounts.
-To carry out/monitor regular estate inspections and
ensure accurate records are maintained, ensuring all properties are
well-maintained and comply with relevant health and safety regulations.
More About You:
-Full UK Driving License essential
-Educated to GCSE level or equivalent in Maths and English
(Grades A*-C)
-You must have previous experience of property management.
-Front line / Customer facing property management experience
desirable.
-Excellent customer service skills as well
as an understanding of issues relating to leaseholders and shared owners.
-You will have excellent interpersonal and communications
skills (verbal and written).
-Ability to analyse and draw
logical conclusions from complex data.
-You will also have a good level of IT knowledge, using
Word and Excel to compile and write reports.
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant
experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of
flexible benefits, salary exchange benefits, and rewards and discounts that
work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years
of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
In addition, all permanent and fixed-term employees receive a generous annual
allowance of up to £300 to use towards health and lifestyle benefits for both
you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling
equipment throughout the year and can pay via monthly salary deductions.
A2Dominion Group is a Disability Confident Employer which means that
we are committed to employing disabled people and will: actively look to
attract and recruit disabled people, provide a fully inclusive and accessible
recruitment process, offer an interview to disabled applicants who meet the
minimum criteria for the job, be flexible with assessing people so disabled
applicants have the best opportunity to demonstrate that they can do the job,
make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote
equality and inclusivity in our hiring processes. We always aim to recruit the
person who is most suited to the job and welcome applications from people of all
backgrounds – men and women, people of all ages, sexual orientations,
nationalities, religions, and beliefs.
If you require a reasonable adjustment during the recruitment process, please
contact our Resourcing Team to request: [email protected]
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of
role requirements. If this sounds like you, we’d still encourage you to
apply and also to arrange a call with one of our Resourcing Team to discuss
your application further at [email protected]
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and
inclusivity make us better. We embrace the unique contributions of our people
and seek to create a workplace where everyone feels like they belong. Find out
why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery
journey, creating lasting positive changes in the lives of our customers. If
you possess the right motivation and drive to contribute to our recovery and
change initiatives, we invite you to apply and be a crucial part of our team.
The role closes on 27
August 2025, we reserve the right to close this role upon appointment of the
right candidate.