Hybrid Director of Player Development, Southland Casino bei Delaware North

Overview:

Delaware North Gaming is hiring a full-time Director of Player Development to join our team at Southland Casino in West Memphis, Arkansas. As Director of Player Development, you will be responsible for overseeing daily operations, as well as designing and executing strategies that enhance play and drive revenue. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Additional Details:

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description:

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Responsibilities:

• Lead the Player Development team by overseeing staffing, onboarding, training, scheduling, and payroll to ensure operational efficiency and alignment with strategic goals
• Plan and monitor KPIs to drive guest satisfaction, new member acquisition, VIP engagement, and overall player services performance
• Manage VIP and promotional events, bus group sales, and loyalty programs, ensuring profitability and alignment with brand standards
• Analyze player utilization and revenue trends, prepare financial projections, and manage departmental budgets, including pro and post-formulas
• Promote company values by ensuring exceptional guest experiences, resolving complaints promptly, and fostering team morale through feedback, performance reviews, and retention strategies

Qualifications:

• Bachelor’s degree in business, marketing, or equivalent work experience
• Minimum of 5 years of experience in a casino marketing or player development management role
• Demonstrated success in the development of creative and innovative special events, promotions, and strategies to capture, engage, and retain casino players and their level of play
• Strong administrative, organizational, communication, and decision-making abilities
• Ability to work flexible shifts that include evenings, weekends, and holidays

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