GENERAL SUMMARY:

Under the supervision of the Human Resources Director, this position supports the Town’s workforce by assisting with employee development, performance management, engagement, and organizational growth initiatives. Responsibilities include coordinating training programs, supporting performance and goal-tracking tools, assisting with succession planning, and contributing to initiatives that enhance the employee experience. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs responsible and varied duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

¨       Acts as a liaison between Town departments, the general public, and external agencies, providing information, addressing inquiries, and managing sensitive situations with professionalism and discretion. Communicates policies and procedures clearly and effectively. Collaborates with HR staff to support department operations and coordinate special projects. Works with and has access to highly confidential Town-wide information, including employee performance and medical records, disciplinary actions, collective bargaining matters, legal investigations, and policy considerations, while maintaining strict confidentiality and professional protocols.

¨       Performs complex administrative and HR support tasks, including document preparation, correspondence, and HR record maintenance. Supports HR system administration by ensuring compliance with policies and collective bargaining agreements. Maintains accurate records, assists with data entry, troubleshooting, and system updates, and coordinates with staff to address inconsistencies as needed. Compiles and analyzes complex data for reports, audits, and reconciliations of department records and databases.

¨       Supports the Human Resources Department in maintaining and improving the employee performance evaluation process.

¨       Supports and maintains the Employee Goal Tracker tool, collaborating with Department and Division Heads to ensure goals are accurately tracked and regularly updated throughout the year.

¨       Prepares reports for the Human Resources Department and Personnel Board related to training, performance metrics, and employee development initiatives.

¨       Plans and facilitates annual compliance trainings, including sexual harassment prevention, employee handbook reviews, and other specialized training programs as required. Assist the Director in identifying employee leadership development and training opportunities.

¨       Develops and maintains internal resources (print and digital) that support employee development and career pathing.

¨       Produces a monthly newsletter highlighting employee training opportunities, achievements, and development resources.

¨       Helps guide departments through organizational changes, resource reallocation, and other workforce initiatives as directed.

¨       Advocates for employees looking to chart meaningful paths within the organization - creating unique opportunities for employees to be their best.

 ¨       Collaborates with other human resources staff on employee wellness initiatives, employee benefits, and administrative simplification.

¨       May assist with recruitment-related activities such as posting job openings, processing applications, scheduling interviews, and coordinating reference checks as needed.

¨       May support workers’ compensation and injured-on-duty programs by assisting with documentation, tracking, and communication with employees, departments, and third-party administrators.

 ¨       Organizes and coordinates HR events, training sessions, and employee recognition activities.

 ¨       Maintains confidentiality and ensures compliance with state and federal employment laws, regulations, and policies while managing accurate and compliant HR documentation.

 ¨       Performs special projects and related responsibilities as initiated and requested.

 ¨       Performs other related duties as required, directed or as the situation dictates.

 ¨       Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None

EDUCATION & EXPERIENCE:

 ¨       Bachelor’s degree in Human Resources, Organizational Development, Public Administration, or a related field; plus at least five years of progressively responsible HR or talent development experience, preferably in a municipal or public- sector setting; or any equivalent combination of education and experience.

¨       Experience coordinating employee training programs, performance management processes, or employee engagement initiatives preferred.

 ¨       Experience with HRIS systems, data reporting, and workforce analytics desirable.

KNOWLEDGE, SKILLS & ABILITIES:

¨       Strong understanding of Human Resources principles with a focus on employee development, performance management, and engagement.

 ¨       Strong administrative and office support skills. Thorough knowledge of office procedures, practices, equipment and terminology. Complete knowledge of business arithmetic, American business English and spelling.