Hybrid Patient Relations Representative - Full Time bei Hocking Valley Community Hospital

This position will be employed by RSi RCM but will work onsite at Hocking Valley Community Hospital.

TO LEARN MORE & APPLY: https://rsircm.com/careers/?gnk=job&gni=8a78879e8fe859a5018ff3b2028e2a31

Patient Relations Representative (Onsite) Hocking Valley Community Hospital

Job Summary:

For more than 20 years RSi has been a leading revenue cycle management service provider for the hospital and large physician practice market. The Patient Relations Representative will play a crucial role in ensuring exceptional patient experiences by addressing inquiries, resolving concerns, and facilitating effective communication between patients and healthcare providers. Our culture is driven by sharp, committed, and enthusiastic employees. Are you the next member of our Team?

• Serve as the primary point of contact for patients, providing empathetic and respectful assistance.
• Respond to inquiries regarding appointments, billing, medical records, and general information with a focus on patient satisfaction.
• Address and resolve patient concerns and complaints promptly and effectively.
• Post patient payments and back-up to insurance posting.
• Collaborate with internal departments to investigate and provide solutions to patient issues.
• Advocate for patients and ensure their needs are understood and addressed.
• Work to improve patient experiences by identifying and recommending process improvements.
• Assist patients in scheduling appointments, coordinating referrals, and providing necessary information for upcoming visits.
• Provide patients with information on medical procedures, insurance coverage, and other relevant topics in a clear and understandable manner.
• Monitor and maintain service quality standards to ensure a positive patient experience.
• Seek feedback from patients to identify areas for improvement and implement changes accordingly.
• Accurately document all patient interactions and related information in the electronic health record (EHR) system.
• Adheres to all company and departmental policy and procedures.
• Performs other related duties as assigned.

• Exceptional verbal and written communication skills with a focus on clarity and empathy.
• Ability to communicate effectively with patients, family members, and healthcare professionals.
• Genuine concern for the well-being of patients and the ability to convey empathy in all interactions.
• Strong problem-solving skills with the ability to find creative solutions to patient concerns.
• Comfortable using electronic health record (EHR) systems, scheduling software, and other customer service tools.
• Ability to adapt to changing priorities and handle challenging situations with professionalism.
• Customer-centric approach with the ability to navigate sensitive situations with professionalism
• Thorough understanding of remittance advice files
• Exceptional organizational skills
• Ability to work collaboratively in a fast-paced healthcare environment.

• High school diploma or equivalent. Additional education or training in customer service or healthcare administration is a plus.
• Previous customer service experience, preferably in a healthcare setting.
• Familiarity with medical terminology and healthcare processes is beneficial.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

TO LEARN MORE & APPLY: https://rsircm.com/careers/?gnk=job&gni=8a78879e8fe859a5018ff3b2028e2a31

Hocking Valley Community Hospital has a zero tolerance substance policy, including any form of marijuana, and completes extensive drug screening on candidates and employees. We also conduct extensive background checks that adhere to the Ohio Revised Code for public hospitals. Please ask HR if you have any questions or concerns at [email protected].