Hybrid Postmaster Inclusion Co-Ordinator (18377) bei Post Office
Post Office · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
Career Opportunities: Postmaster Inclusion Co-Ordinator (18377)
Summary
Salary: Competitive Salary & Benefits
Grade: 2A
Reporting Line: Head of Operational Excellence
Contract Type: Permanent
Location: London / Chesterfield
Closing Date: 20th August 2025
What to expect
As a Postmaster inclusion Co-ordinator, you will join us on our journey and undertake a valuable role. The Postmaster Inclusion Co-Ordinator is a key member of the Operational Support team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. The Postmaster Inclusion Co-Ordinator will demonstrate their expertise in organisational skills and engagement, following best practice for Postmaster inclusion.
The Postmaster Inclusion Co-Ordinator will have a dotted line to the Postmaster Experience Director providing essential facilitation for Postmaster meetings, engaging with internal and external stakeholders including Postmasters, subject matter experts and C-Level employees. They will also be responsible for governance which ensures compliance with partner contracts, regulation and the terms of reference for forums such as the Postmaster Panel. It is likely the role will also take on other Postmaster engagement / forum responsibilities.
They will act as a main point of contact for the Postmaster Experience Director, and Postmaster forum chairs and leads, they will support a culture of inclusion, continuous improvement, and high performance.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% individual performance – based incentive scheme
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
You will be an experienced Coordinator with excellent Operational experience.
Experience and Qualifications
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience of working in high pressure environments with composed ability to deliver high quality work.
• Demonstrable experience of assessing priorities to meet urgent demands
• Post Office field and central Operational experience with experience of how the business is functioning today.
Skills and Capabilities
• Strong interpersonal and presentation skills with the ability to communicate effectively and network across Post Office to build connections.
• A true problem solver with the ability to make decisions and solve common problems whilst knowing when to escalate complex issues that may impact delivery.
• Adopts a continuous improvement approach using data and insights to help inform decisions.
• Demonstrates a strong commitment to upholding the values and principles of Post Office
• An ambassador for promoting equality, diversity, and inclusion and motivates others to do the same.
• Proactively seeks opportunity to develop skills, knowledge, and capability.
• Confidence, interpersonal skills and emotional intelligence with growing relationships in the business and with external internal stakeholders and Postmasters.
• Good verbal and written communication skills
• Attention to detail and a well-organised approach to work
• The ability to prioritise work and to work well under pressure
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Summary
Salary: Competitive Salary & Benefits
Grade: 2A
Reporting Line: Head of Operational Excellence
Contract Type: Permanent
Location: London / Chesterfield
Closing Date: 20th August 2025
What to expect
As a Postmaster inclusion Co-ordinator, you will join us on our journey and undertake a valuable role. The Postmaster Inclusion Co-Ordinator is a key member of the Operational Support team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. The Postmaster Inclusion Co-Ordinator will demonstrate their expertise in organisational skills and engagement, following best practice for Postmaster inclusion.
The Postmaster Inclusion Co-Ordinator will have a dotted line to the Postmaster Experience Director providing essential facilitation for Postmaster meetings, engaging with internal and external stakeholders including Postmasters, subject matter experts and C-Level employees. They will also be responsible for governance which ensures compliance with partner contracts, regulation and the terms of reference for forums such as the Postmaster Panel. It is likely the role will also take on other Postmaster engagement / forum responsibilities.
They will act as a main point of contact for the Postmaster Experience Director, and Postmaster forum chairs and leads, they will support a culture of inclusion, continuous improvement, and high performance.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% individual performance – based incentive scheme
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
You will be an experienced Coordinator with excellent Operational experience.
Experience and Qualifications
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience of working in high pressure environments with composed ability to deliver high quality work.
• Demonstrable experience of assessing priorities to meet urgent demands
• Post Office field and central Operational experience with experience of how the business is functioning today.
Skills and Capabilities
• Strong interpersonal and presentation skills with the ability to communicate effectively and network across Post Office to build connections.
• A true problem solver with the ability to make decisions and solve common problems whilst knowing when to escalate complex issues that may impact delivery.
• Adopts a continuous improvement approach using data and insights to help inform decisions.
• Demonstrates a strong commitment to upholding the values and principles of Post Office
• An ambassador for promoting equality, diversity, and inclusion and motivates others to do the same.
• Proactively seeks opportunity to develop skills, knowledge, and capability.
• Confidence, interpersonal skills and emotional intelligence with growing relationships in the business and with external internal stakeholders and Postmasters.
• Good verbal and written communication skills
• Attention to detail and a well-organised approach to work
• The ability to prioritise work and to work well under pressure
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Summary
Salary: Competitive Salary & Benefits
Grade: 2A
Reporting Line: Head of Operational Excellence
Contract Type: Permanent
Location: London / Chesterfield
Closing Date: 20th August 2025
What to expect
As a Postmaster inclusion Co-ordinator, you will join us on our journey and undertake a valuable role. The Postmaster Inclusion Co-Ordinator is a key member of the Operational Support team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. The Postmaster Inclusion Co-Ordinator will demonstrate their expertise in organisational skills and engagement, following best practice for Postmaster inclusion.
The Postmaster Inclusion Co-Ordinator will have a dotted line to the Postmaster Experience Director providing essential facilitation for Postmaster meetings, engaging with internal and external stakeholders including Postmasters, subject matter experts and C-Level employees. They will also be responsible for governance which ensures compliance with partner contracts, regulation and the terms of reference for forums such as the Postmaster Panel. It is likely the role will also take on other Postmaster engagement / forum responsibilities.
They will act as a main point of contact for the Postmaster Experience Director, and Postmaster forum chairs and leads, they will support a culture of inclusion, continuous improvement, and high performance.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% individual performance – based incentive scheme
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
You will be an experienced Coordinator with excellent Operational experience.
Experience and Qualifications
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience of working in high pressure environments with composed ability to deliver high quality work.
• Demonstrable experience of assessing priorities to meet urgent demands
• Post Office field and central Operational experience with experience of how the business is functioning today.
Skills and Capabilities
• Strong interpersonal and presentation skills with the ability to communicate effectively and network across Post Office to build connections.
• A true problem solver with the ability to make decisions and solve common problems whilst knowing when to escalate complex issues that may impact delivery.
• Adopts a continuous improvement approach using data and insights to help inform decisions.
• Demonstrates a strong commitment to upholding the values and principles of Post Office
• An ambassador for promoting equality, diversity, and inclusion and motivates others to do the same.
• Proactively seeks opportunity to develop skills, knowledge, and capability.
• Confidence, interpersonal skills and emotional intelligence with growing relationships in the business and with external internal stakeholders and Postmasters.
• Good verbal and written communication skills
• Attention to detail and a well-organised approach to work
• The ability to prioritise work and to work well under pressure
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
