Hybrid TELECOMMUNICATOR I bei City of Key West
City of Key West · Key West, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Key West
POLICE DEPARTMENT
Compensation Details
- SALARY RANGE: $56,816 - $73,533
- GRADE: 15T
Under general supervision, Telecommunicator I receives and responds to incoming telephone and radio communications; determines the nature of the call and deploys the appropriate personnel and equipment, maintains files, records and maps pertinent to public safety communications; operates a computer terminal and teletype. The Telecommunicator I is responsible for monitoring the activities of other City departments and surrounding agencies; for coordinating inter-agency communications, and for answering routine inquiries from the public regarding public safety services.
ESSENTIAL FUNCTIONS (Without Accommodations):
- Able to speak and understand English clearly in order to be easily understood over police communication equipment.
- Able to read, write and understand English in order to report on functions performed.
- Able to work a forty (40) hour work week and overtime when necessary.
- Able to work on a shift rotation basis.
- Able to use equipment and/or materials as specified in this job description.
- Able to operate in a stressful situation while handling more than one function, at the same time, quickly and effectively.
- Able to see and interpret a map in order to assist the public and the police personnel responding to a call.
- Computer literate and keyboard/mouse proficient.
- Able to see and hear well enough to perform the duties of this job description.
- Able to perform duties, tasks and jobs in a confined workspace.
- Able to climb stairs.
- Successful completion and any necessary recertification of the State of Florida Public Safety Telecommunicator Exam.
EQUIPMENT TO BE USED:
- Telephone; two-way radio; personal computer, utilizing job and/or City specific software, Teletype, copy machine.
ENVIRONMENT:
- Communications room is air conditioned and totally enclosed.
PHYSICAL REQUIREMENT:
- Sitting 75%
- Standing 10%
- Bending/Reaching 10%
- Climbing Stairs 5%
DUTIES/TASKS/JOBS:
- Answers routine inquiries from the public about public safety communications.
- Coordinates and directs other agency emergency personnel and equipment in mutual aid situations.
- Directs field units to the scene of an emergency or a routine call.
- Monitors, and may periodically dispatch, other City departments.
- Monitors Fire Department radio and dispatches Fire Department personnel and equipment.
- Operates computers used for entering and retrieving information.
- Operates a teletype entering and receiving public safety related information.
- Receives routine and emergency public safety calls and broadcasts those messages over a two-way radio to the appropriate field personnel.
- Records and maintains the whereabouts and status of on-duty personnel and equipment.
REQUIRED KNOWLEDGE/ SKILLS/ ABILITIES /QUALIFICATIONS:
- Must be able to work rotating shifts.
- Must be able to cope with stressful situations firmly, courteously, and tactfully, establishing and maintaining effective public relations.
- Must be able to enunciate clearly and concisely.
- Must be able to deal effectively with superiors, peers and field units.
- Must have a thorough knowledge of geography of City and surrounding areas.
- Knowledge of, or willingness and ability to learn and apply Federal and State regulations governing transmissions by radio.
- Speak, read, write and understand English.
- High school graduate or equivalent, with general office experience.
- Pass Florida TABE Test (Test of Adult Basic Education) with a minimum 10th grade level in Reading Comprehension and in Grammar/Mechanics/Spelling.
- Must type 40 wpm as certified by the State of Florida Job Service.
- Must pass CVSA (Computer Voice Stress Analysis) exam.
- Must have no felony convictions, no misdemeanor convictions involving perjury or false statements; and be of good moral character as established by a background investigation.
- Must be able to pass a medical examination, including having normal uncorrected hearing and no speech defect or impairment and a drug analysis.
- Prior valid State of Florida Public Safety Telecommunicator Certification preferred. All trainees must successfully complete in-service training of the KWPD Basic Public Safety Telecommunicator Program and certification in CJIS FCIC/NCIC, Emergency Medical Dispatch, and CPR within 6 months.
- Applicants that are not certified State of Florida Public Safety Telecommunicator Certification must successfully complete an approved State of Florida Public Safety Telecommunicator training class and pass the State of Florida Public Safety Telecommunicator Examination [F.S.S.401.465.(2)(d)1]within 6 months.
- Once the applicant is a State of Florida Public Safety Telecommunicator the trainee must complete KWPD Basic Public Safety Telecommunicator Program, and certification in CJIS FCIC/NCIC, Emergency Medical Dispatch, and CPR
- Biannually thereafter, by 1 February of every odd year, must attain recertification as a State of Florida Public Safety Telecommunicator via scheduled in-service training [F.S.S. 401.465.(2)(e)].
Company
In Key West, we are fortunate to live and work on a beautiful island that celebrates and honors our local heritage and cultural identity. We are proud of our core value that all people are created equal members of one human family.
Our City Manager responds to the needs of the public and staff by proactively seeking feedback while acting as a liaison among the various departments of the government, the citizens of Key West and the city commission.
We are thankful to our elected officials, visitors and residents who prove on a daily basis how important our job is to help lead the City of Key West towards a stronger and more resilient island. We look forward to you joining our team!
