Hybrid Surgery Scheduler / Patient Services Representative - Electrophysiology bei BayCare Clinic

Come work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients

BayCare Clinic Electrophysiology is looking for a Surgery Scheduler / Patient Services Representative to join our team in Green Bay, WI. We’re looking for a compassionate, thoughtful candidate who wants to contribute to a positive experience for all our patients. The typical hours for this role are Monday-Thursday from 8:00 a.m. - 4:30 p.m. and Friday from 8:00 a.m. - 3:00 p.m. No Holidays! No Weekends! 

The Clinic: 

BayCare Clinic is a successful, dynamic group comprised of 19 specialties. We are a physician-owned entity with joint ownership in Aurora BayCare Medical Center, a 167-bed hospital located in Green Bay, WI, offering us a built-in referral base. Each of our specialty practices have clinical autonomy and are financially sound. 

BayCare Clinic offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays. 

The Practice: 

BayCare Clinic Cardiology's mission is to help people lead healthier lives through the prevention, diagnosis and treatment of heart disease. We're known throughout the region for our superior cardiovascular care and successful clinical outcomes. Our cardiologists offer preventive cardiac care, heart disease management and strategies for a heart-healthy lifestyle. The cardiologists have developed a comprehensive program that brings the most advanced cardiac services to our community. 

The Team: 

The unique skills and talents of each member of our team contributes to our synergy and our overall goal of providing our patients with excellent care. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment. 

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek out feedback and ideas, and we invite participation on a variety of projects. 

The Job: 

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Develops patient charts.
• Enters pertinent information into patient charts.
• Schedules patient appointments.
• Collects co-payments from patients.
• Performs general office duties.
• Verifies availability of date, time, and anesthesia for scheduled surgical procedures.
• Accurately obtains scheduling information including procedure, type of anesthesia, length of stay, and patient demographics.
• Promptly schedules surgical procedures while observing block times.
• Communicates with hospital staff regarding scheduling and pre-admission testing.
• Accurately records cancellations and reasons in computer.
• Answers phone calls in a timely and courteous manner and properly disposes of the calls.
• Assists with prior authorizations for upcoming procedures. 
• Notifies appropriate staff of supply/forms shortages.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.
• Other duties as assigned. 

The Requirements: 

• A minimum of a high school education or equivalent. Associate degree in a health care field preferred.
• 6-months to 1-year related experience/training or equivalent of education/experience.
• Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills. Experience with EPIC is preferred.
• Strong communication and interpersonal skills required.