Hybrid Head of Operations bei Delphi Care

🌟 Head of Operations – Adult & Children’s Services
📍 Stevenage, Hertfordshire

💷 £80,000 - £85,000 + Benefits

🏦 Permanent, Full-Time

⏰40 Hours per week

🎯Responsible To: Operations Director

🧑‍🤝‍🧑 Responsible For: Regional Managers, Registered Managers, Senior Education Managers

Are You Ready to Lead a Multinational Care Provider to New Heights?

Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuring either CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move.

Why Join This Organisation?

Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults. With a person-centred ethos, they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth.

🏆 Reputation: Known for outstanding CQC/OfSTED ratings and innovative care models.

🌍 Scale: Multiple sites across the UK, with ambitious expansion plans.

💡 Culture: A supportive, dynamic environment where leaders thrive.

Key Responsibilities

✔ Strategic Leadership:

·       Define and execute the operational vision for adult and children’s services, aligning with CQC/OfSTED standards.

·       Drive performance improvement through audits, data analysis, and change initiatives.

·       Lead large-scale transformation projects—from service redesign to new regulatory frameworks

✔ Regulatory Compliance:

·       Act as the Nominated Individual (CQC) and ensure OfSTED readiness across children’s services.

·       Embed a culture of continuous improvement across multiple services.

✔ Operational & Financial Oversight:

·       Manage multi-million-pound budgets, optimising costs while enhancing care quality

·       Lead business growth strategies, including mergers, acquisitions, and new service development.

✔ Team & Stakeholder Management:

·       Mentor Regional Managers, Registered Managers, and Senior Education Leads.

·       Forge partnerships with local authorities, ICBs, and safeguarding teams.

Requirements

Essential Experience:

·       5+ years in senior leadership (e.g., Operations Director, Regional Manager) within social care.

·       Deep expertise in CQC/OfSTED frameworks (prior inspector experience is essential).

·       Proven success in service expansion, turnaround, or regulatory improvement.

·       Strong financial acumen (budgeting, forecasting, ROI analysis).

·       Background in learning disabilities/complex care (adults & children).

·       Qualifications in health/social care management (e.g., NVQ Level 7, MBA)

Benefits

💰 £80,000 - £85,000 (negotiable for exceptional candidates).
🏥 Private healthcare and pension.
🚀 Career progression opportunities.
📚 Opportunity for international work within the organisation.
🤝 Inclusive, values-driven culture with strong SMT support.

Apply Now!

If you’re ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva -  📩[email protected] I ☎️0115 648 6223